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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The core components of the system include configuration of the backbone, security measures, ongoing maintenance, a customizable database for staff, efficient scheduling, international staffing capabilities, SMS and text messaging, monitoring of violations, electronic approval of timesheets, scheduling simulations, and comprehensive reporting features. ProAct-Lite serves as the online variant of ProAct and incorporates a staff database, scheduling functions, violation monitoring, SMS/text messaging services, staffing management, electronic timesheet approvals, and fundamental reporting features. This system provides various tools for communicating with and involving employees and volunteers through their mobile devices. Users can select from a range of options for their staff, such as requesting schedules, swapping shifts, tracking availability, managing staffing shortages, recording overtime, handling call-backs, and verifying timesheets, thus streamlining the overall workforce management process. By ensuring effective communication and flexibility, the platform enhances operational efficiency and employee engagement.

Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure NetApp Files
NetApp Cloud Insights
Stackpile

Integrations

Azure NetApp Files
NetApp Cloud Insights
Stackpile

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$10000 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PolyOptimum

Website

www.polyoptimum.com

Vendor Details

Company Name

Castle Creative Services

Founded

1981

Country

United States

Website

www.castlecreative.com/tellergraph.htm

Product Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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