Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The core components of the system include configuration of the backbone, security measures, ongoing maintenance, a customizable database for staff, efficient scheduling, international staffing capabilities, SMS and text messaging, monitoring of violations, electronic approval of timesheets, scheduling simulations, and comprehensive reporting features. ProAct-Lite serves as the online variant of ProAct and incorporates a staff database, scheduling functions, violation monitoring, SMS/text messaging services, staffing management, electronic timesheet approvals, and fundamental reporting features. This system provides various tools for communicating with and involving employees and volunteers through their mobile devices. Users can select from a range of options for their staff, such as requesting schedules, swapping shifts, tracking availability, managing staffing shortages, recording overtime, handling call-backs, and verifying timesheets, thus streamlining the overall workforce management process. By ensuring effective communication and flexibility, the platform enhances operational efficiency and employee engagement.
Description
For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure NetApp Files
Yes
NetApp Cloud Insights
Yes
Stackpile
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10000 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
PolyOptimum
Website
www.polyoptimum.com
Vendor Details
Company Name
Castle Creative Services
Founded
1981
Country
United States
Website
www.castlecreative.com/tellergraph.htm
Product Features
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
Yes
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
Yes
Product Features
Banking
ATM Management
No
Compliance Tracking
Yes
Corporate Banking
Yes
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No