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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The core components of the system include configuration of the backbone, security measures, ongoing maintenance, a customizable database for staff, efficient scheduling, international staffing capabilities, SMS and text messaging, monitoring of violations, electronic approval of timesheets, scheduling simulations, and comprehensive reporting features. ProAct-Lite serves as the online variant of ProAct and incorporates a staff database, scheduling functions, violation monitoring, SMS/text messaging services, staffing management, electronic timesheet approvals, and fundamental reporting features. This system provides various tools for communicating with and involving employees and volunteers through their mobile devices. Users can select from a range of options for their staff, such as requesting schedules, swapping shifts, tracking availability, managing staffing shortages, recording overtime, handling call-backs, and verifying timesheets, thus streamlining the overall workforce management process. By ensuring effective communication and flexibility, the platform enhances operational efficiency and employee engagement.

Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure NetApp Files Yes 
NetApp Cloud Insights Yes 
Stackpile No 

Integrations

Azure NetApp Files No 
NetApp Cloud Insights No 
Stackpile Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10000 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

PolyOptimum

Website

www.polyoptimum.com

Vendor Details

Company Name

Castle Creative Services

Founded

1981

Country

United States

Website

www.castlecreative.com/tellergraph.htm

Product Features

Medical Scheduling

Appointment Management No 
Billing & Invoicing No 
Drag & Drop No 
Facility Scheduling No 
Multi-Location No 
No-Show Tracking No 
On Call Scheduling Yes 
Patient Records No 
Patient Scheduling No 
Physician Management No 
Recurring Appointments No 
Self Service Portal No 
Staff Scheduling Yes 

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

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