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Description
Streamline cumbersome network tasks by utilizing artificial intelligence for IT operations (AIOps) alongside machine learning techniques, resulting in a remarkable 99% reduction in network trouble tickets. Transition outdated routers to smart, lightweight devices at branch locations and incorporate integrated 5G and SD-branch functionalities to minimize the need for manual and time-consuming branch setups. Enhance branch security with our effective cloud-based security services that utilize machine learning for proactive threat prevention. Take advantage of Palo Alto Networks CloudBlades, an API-driven platform, to seamlessly integrate vital services into your branch without causing any service interruptions. By simplifying networking operations and automating issues before they arise, you can significantly improve efficiency with AIOps and machine learning. Furthermore, benefit from the most comprehensive SASE solution that combines security and SD-WAN, allowing for easy integration of additional services through the CloudBlades API platform, thereby ensuring top-tier security measures are inherently applied to your branches. This approach not only optimizes your network infrastructure but also enhances overall operational resilience.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
API Access
Has API
Integrations
Autonomous Digital Experience Management (ADEM)
Azure Marketplace
Prisma Access
Prisma SASE
Integrations
Autonomous Digital Experience Management (ADEM)
Azure Marketplace
Prisma Access
Prisma SASE
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Palo Alto Networks
Founded
2005
Country
United States
Website
www.paloaltonetworks.com/sase/sd-wan
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
SD-WAN
Application Delivery Control
Centralized Orchestration
Dynamic Path Selection
Multi-Cloud Management
Policy-based Management
VPN
WAN Optimization
Zero-Touch Provisioning
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
