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Description

Explore the truth behind deal results from your buyers' perspectives and discover strategies to secure more opportunities. By identifying hidden gaps in your sales experiences and processes that are only visible to your buyers, you can enhance your chances of success. Gain insights into your competitors' strategies to adapt to your market and learn how to maintain an advantage. Recognize accounts that are at risk and enhance customer satisfaction by understanding your clients' needs and expectations. B2B companies that analyze previous deals often experience a significant rise in win rates, sometimes reaching as high as 72%. Engaging in deal analysis and gathering buyer feedback allows you to eliminate biases regarding the reasons for your successes and failures, leading to actionable insights that empower each sales representative to achieve more. Win-Loss Analysis reveals valuable sales and marketing insights for your organization while fostering collaboration among all customer-focused departments. Additionally, you can implement targeted programs to examine how the sales experience influences deal outcomes and how your buyers view competitors within your industry. This comprehensive approach not only sharpens your competitive edge but also deepens your understanding of the market landscape.

Description

VOC Research focuses on conducting professional, pre-arranged, and impartial discussions with essential decision-makers among your customers, prospects, and intermediaries to collect their insights, feelings, and feedback regarding both your company's offerings and those of your main competitors. Our proficiency in B2B VOC services is designed to enhance your business acquisition and customer retention efforts. We engage with key decision-makers from organizations where you have recently secured or lost business opportunities to discern the reasons behind their choices. Following these discussions, we thoroughly analyze the gathered information to uncover trends and actionable insights that can assist you in capturing more business. Additionally, we conduct interviews with your customers to assess their unbiased levels of satisfaction, loyalty, and intentions to renew, enabling you to promptly address any concerns, suggestions, or potential issues. This process also evaluates your customers' likelihood of renewing their contracts or switching to competitors, providing you with valuable information to proactively manage their needs and expectations. Ultimately, our approach empowers you to strengthen customer relationships and enhance your overall market position.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel No 
Microsoft PowerPoint No 
Microsoft Word No 

Integrations

Microsoft Excel Yes 
Microsoft PowerPoint Yes 
Microsoft Word Yes 

Pricing Details

$45 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Primary Intelligence

Country

United States

Website

www.primary-intel.com/services-solutions/

Vendor Details

Company Name

VOC Research

Country

United States

Website

www.voc-research.com/services

Product Features

Competitive Intelligence

Alerts/Notifications No 
Benchmarking No 
Competing Product Analysis No 
Keyword Tracking No 
Social Media Monitoring No 
Trend Analysis No 
Website Monitoring No 

Product Features

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