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Average Ratings 2 Ratings

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support

Description

To foster meaningful connections between your business and your customers, having the appropriate technology is essential, and ensuring its delivery is our utmost goal. With PowerBooks, you can rest assured that all your data is seamlessly integrated and readily accessible. We eliminate unnecessary features and rigid processes that could hinder your workflow. Designed to operate in the cloud, PowerBooks aligns perfectly with how you manage your business. This means all your operations utilize the same data, making your information accessible from any location at any time. While challenges and issues are inevitable regardless of the software you choose, we are always available to assist you—treating your problems as our own and ensuring resolution to your satisfaction. Our commitment to your success is reflected in our industry-leading customer satisfaction ratings, as we understand that your achievements ultimately contribute to the success of your customers as well. We believe that strong partnerships are built on trust, communication, and a shared vision for success.

Description

SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BrightGauge
ConnectWise PSA
Dropbox
EazyDraw
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk

Integrations

BrightGauge
ConnectWise PSA
Dropbox
EazyDraw
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$58 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PowerBooks

Country

India

Website

powerbooks.in/PowerBooksWebSite/Home.html

Vendor Details

Company Name

SmileBack

Founded

2012

Country

United States

Website

www.smileback.com

Product Features

Accounting

Accounts Payable
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Cash Management
Cryptocurrency Support
Expense Tracking
Fixed Asset Management
Fund Accounting
General Ledger
Government
Multi-Currency
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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