Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
To foster meaningful connections between your business and your customers, having the appropriate technology is essential, and ensuring its delivery is our utmost goal. With PowerBooks, you can rest assured that all your data is seamlessly integrated and readily accessible. We eliminate unnecessary features and rigid processes that could hinder your workflow. Designed to operate in the cloud, PowerBooks aligns perfectly with how you manage your business. This means all your operations utilize the same data, making your information accessible from any location at any time. While challenges and issues are inevitable regardless of the software you choose, we are always available to assist you—treating your problems as our own and ensuring resolution to your satisfaction. Our commitment to your success is reflected in our industry-leading customer satisfaction ratings, as we understand that your achievements ultimately contribute to the success of your customers as well. We believe that strong partnerships are built on trust, communication, and a shared vision for success.
Description
SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.
API Access
Has API
API Access
Has API
Integrations
BrightGauge
ConnectWise PSA
Dropbox
EazyDraw
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
Integrations
BrightGauge
ConnectWise PSA
Dropbox
EazyDraw
Freshdesk
ScalePad Lifecycle Insights
Slack
Strategy Overview
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$58 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
PowerBooks
Country
India
Website
powerbooks.in/PowerBooksWebSite/Home.html
Vendor Details
Company Name
SmileBack
Founded
2012
Country
United States
Website
www.smileback.com
Product Features
Accounting
Accounts Payable
Accounts Receivable
Bank Reconciliation
Billing & Invoicing
CPA Firms
Cash Management
Cryptocurrency Support
Expense Tracking
Fixed Asset Management
Fund Accounting
General Ledger
Government
Multi-Currency
Nonprofits
Payroll Management
Project Accounting
Purchase Orders
Tax Management
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management