Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
To foster meaningful connections between your business and your customers, having the appropriate technology is essential, and ensuring its delivery is our utmost goal. With PowerBooks, you can rest assured that all your data is seamlessly integrated and readily accessible. We eliminate unnecessary features and rigid processes that could hinder your workflow. Designed to operate in the cloud, PowerBooks aligns perfectly with how you manage your business. This means all your operations utilize the same data, making your information accessible from any location at any time. While challenges and issues are inevitable regardless of the software you choose, we are always available to assist you—treating your problems as our own and ensuring resolution to your satisfaction. Our commitment to your success is reflected in our industry-leading customer satisfaction ratings, as we understand that your achievements ultimately contribute to the success of your customers as well. We believe that strong partnerships are built on trust, communication, and a shared vision for success.
Description
SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
BrightGauge
No
ConnectWise PSA
No
Dropbox
No
EazyDraw
Yes
Freshdesk
No
ScalePad Lifecycle Insights
No
Slack
No
Strategy Overview
No
Zendesk
No
Integrations
BrightGauge
Yes
ConnectWise PSA
Yes
Dropbox
Yes
EazyDraw
No
Freshdesk
Yes
ScalePad Lifecycle Insights
Yes
Slack
Yes
Strategy Overview
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$58 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
PowerBooks
Country
India
Website
powerbooks.in/PowerBooksWebSite/Home.html
Vendor Details
Company Name
SmileBack
Founded
2012
Country
United States
Website
www.smileback.com
Product Features
Accounting
Accounts Payable
No
Accounts Receivable
No
Bank Reconciliation
No
Billing & Invoicing
No
CPA Firms
No
Cash Management
No
Cryptocurrency Support
No
Expense Tracking
No
Fixed Asset Management
No
Fund Accounting
No
General Ledger
No
Government
No
Multi-Currency
No
Nonprofits
No
Payroll Management
No
Project Accounting
No
Purchase Orders
No
Tax Management
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No