Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
PingLane is a specialized web push notification service designed specifically for Shopify merchants. This innovative platform enables store owners to convert anonymous site visitors into engaged subscribers and subsequently re-engage them through automated alerts for issues like cart recovery, reminders for products they browsed, notifications for price reductions, and updates on items that are back in stock. Merchants are empowered to send one-time notifications or schedule ongoing reminders, while also being able to target distinct audience segments based on factors such as device type, browser, or geographical location. Additionally, they can tailor permission prompts to align with their brand identity. Each subscription plan offers revenue tracking, allowing merchants to pinpoint which notifications contributed to their sales. PingLane is conveniently installed directly from the Shopify App Store, integrates seamlessly through OAuth, and operates in the background without requiring any code modifications. This effortless setup allows merchants to focus on growing their business while effectively engaging their customers.
Description
Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Pricing Details
$10/month
Free Trial
No
Free Version
Yes
Pricing Details
$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
PingLane
Founded
2026
Country
India
Website
pinglane.com
Vendor Details
Company Name
Bodanius
Founded
2021
Country
United States
Website
ticketline.app/en/
Product Features
Push Notifications
A/B Testing
No
Analytics
No
Campaign Segmentation
No
Contextual Targeting
No
Device Targeting
No
Expiry Notifications
No
Geo Targeting
No
Mobile Notifications
No
Notification Scheduling
No
Visual Notifications
No
Web Notifications
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No