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Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
Netarx Identity Key (NIK) protects employees from deepfake and AI impersonation attacks wherever they communicate: Teams, Zoom, Google Meet and Webex meetings, mobile and contact-center calls, Outlook and Gmail, and SMS and WhatsApp. Instead of relying on voice and video analysis alone, NIK weighs 40 AI models (Netarx and third-party) against more than 1,000 signals, including the participant's device, network, location, calendar invite and communication history, then shows a simple green, yellow or red verdict. Customers see a 0.3% false-positive rate in production meetings. NIK adds continuous identity verification through Microsoft Entra and other identity providers, integrates with Five9, Genesys and Cisco contact centers, and deploys in the cloud or on-premises. Free for individuals and teams of up to 10; Business is $5 and Enterprise $10 per user per month.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Genesys Cloud CX
Yes
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Cisco Webex
No
Five9
No
GigaSECURE
Yes
Gigamon
Yes
Gmail
No
Google Chrome
No
Google Meet
No
Integrations
Genesys Cloud CX
Yes
Amazon Connect
No
Amazon Web Services (AWS)
No
Cisco Webex
Yes
Five9
Yes
GigaSECURE
No
Gigamon
No
Gmail
Yes
Google Chrome
Yes
Google Meet
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$5 per user per month
Individual: free, always. Business: free for teams of 10 or fewer, then $5 per user per month, with a 30-day risk-free trial. Enterprise: $10 per user per month, includes on-premises deployment, post-quantum security options, custom integrations and a dedicated support team.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
Netarx
Founded
2023
Country
Farmington Hills, Michigan, United States
Website
www.netarx.com
Product Features
Product Features
AI Content Detection
NIK is capable of identifying AI-generated audio, visuals, and images in real-time during virtual meetings and calls, as well as recognizing AI-generated impersonation in emails and messages. It utilizes a combination of 40 detection models, both proprietary and from external sources, along with over 1,000 metadata indicators to provide participants with a risk assessment categorized as green, yellow, or red. This system boasts an impressively low false-positive rate of just 0.3% in customer production meetings.
Anti-Phishing
NIK's artificial intelligence email enhancement provides an additional layer of defense against impersonation and business email compromise (BEC), complementing your current email security measures. It analyzes each message to ensure it aligns with the sender's authentic relationships and communication habits, effectively identifying AI-generated phishing attempts that traditional content filters may overlook, all without requiring alterations to your mail flow. Furthermore, it extends its protection to SMS, WhatsApp, voice communications, and video conferences, addressing the ongoing threats posed by phishing across these platforms.
Deepfake Detection
NIK is capable of identifying deepfake content in real-time across various platforms such as Teams, Zoom, Google Meet, and Webex, as well as during mobile and contact center conversations, and within email and messaging applications. Its intelligent bot can participate in any recorded meeting, including those hosted by external organizations, verifying that each attendee corresponds with the provided email and calendar invitation. The results are displayed using a color-coded system—green, yellow, or red—boasting a mere 0.3% false-positive rate in client production environments.
