Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
VeriSpeak's voice identification technology is tailored for developers and integrators working within biometric systems. Its text-dependent speaker recognition algorithm enhances system security by verifying both the voice and the phrase's authenticity. The system allows for voiceprint templates to be matched in two modes: 1-to-1 for verification and 1-to-many for identification. Offered as a software development kit, it facilitates the creation of both stand-alone and network-based speaker recognition applications across Microsoft Windows, Linux, macOS, iOS, and Android platforms. The text-dependent algorithm is particularly effective in preventing unauthorized access by utilizing a user's voice that may have been covertly recorded. It employs two-factor authentication by confirming the authenticity of voice biometrics alongside a pass-phrase. Regular microphones and smartphones are perfectly adequate for capturing user voices, making it accessible for various applications. This multiplatform SDK supports a variety of programming languages, ensuring versatility in development. The solutions come at competitive prices, with flexible licensing options and complimentary customer support, making it an attractive choice for developers looking to implement secure voice recognition systems.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
MySQL
Oracle Cloud Infrastructure
PostgreSQL
SQLite
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
MySQL
Oracle Cloud Infrastructure
PostgreSQL
SQLite
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€339 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
NEUROtechnology
Country
Lithuania
Website
www.neurotechnology.com/verispeak.html