Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
Nowadays, almost every online activity necessitates the use of passwords and security questions, which has become an integral part of modern life. Managing all these credentials can be quite tedious and exasperating. The primary purpose behind these measures is to safeguard our identities, allowing us exclusive access to our accounts and personal data. Despite the frequent reports of security breaches that compromise our passwords, there remains a strong desire for streamlined and efficient login methods that enhance user experience while reducing operational expenses. We are convinced that voice recognition stands out as the most effective authentication method that can transform our daily interactions. By providing a swift, secure, and password-free login process, businesses can significantly decrease the costs associated with password management. Additionally, they can ensure adherence to biometric privacy regulations. The verification method involves comparing a person's voice against their distinctive voiceprint to confirm their identity. This approach not only guarantees that individuals are who they claim to be but also allows for the implementation of a unified model across diverse channels, thereby achieving true omnichannel effectiveness. Ultimately, embracing voice authentication can revolutionize how we interact with technology while prioritizing security.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Avaya Cloud Office
Cisco AnyConnect
Five9
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
Indent
Integrations
Amazon Connect
Amazon Web Services (AWS)
Avaya Cloud Office
Cisco AnyConnect
Five9
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
Indent
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
ValidSoft
Country
United States
Website
www.validsoft.com