Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
In-app bot fraud is increasingly jeopardizing your business, with the mobile ecosystem grappling with rampant automated bots that inflict significant damage on applications. Various types of apps are vulnerable to having their entire user experience commandeered for deceptive objectives; for instance, gaming applications can see their in-game economies destabilized, while e-commerce platforms may face severe breaches of financial data. The evolution of bots has led to the emergence of highly sophisticated variants capable of mimicking genuine user behavior with remarkable precision, enabling them to bypass conventional detection techniques. Armed with these advanced bots, fraudsters can disrupt user experiences and negatively impact retention through automated gameplay, account hijacking, credit card fraud, spam, and other abusive practices. In response to this growing threat, Unbotify has developed the first patented machine learning solution designed to distinguish between authentic users and bots. Our state-of-the-art technology leverages an in-depth comprehension of human behavior patterns to effectively identify and eliminate sophisticated bot fraud that might otherwise evade notice, all while maintaining an impressively low false-positive rate. This innovative approach not only protects app integrity but also enhances user trust and engagement.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Beaver Builder
No
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Verizon Cloud
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Beaver Builder
Yes
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Verizon Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
Adjust
Founded
2012
Country
Germany
Website
www.adjust.com/product/unbotify/