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features
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support

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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

In-app bot fraud is increasingly jeopardizing your business, with the mobile ecosystem grappling with rampant automated bots that inflict significant damage on applications. Various types of apps are vulnerable to having their entire user experience commandeered for deceptive objectives; for instance, gaming applications can see their in-game economies destabilized, while e-commerce platforms may face severe breaches of financial data. The evolution of bots has led to the emergence of highly sophisticated variants capable of mimicking genuine user behavior with remarkable precision, enabling them to bypass conventional detection techniques. Armed with these advanced bots, fraudsters can disrupt user experiences and negatively impact retention through automated gameplay, account hijacking, credit card fraud, spam, and other abusive practices. In response to this growing threat, Unbotify has developed the first patented machine learning solution designed to distinguish between authentic users and bots. Our state-of-the-art technology leverages an in-depth comprehension of human behavior patterns to effectively identify and eliminate sophisticated bot fraud that might otherwise evade notice, all while maintaining an impressively low false-positive rate. This innovative approach not only protects app integrity but also enhances user trust and engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Beaver Builder
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Beaver Builder
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

Adjust

Founded

2012

Country

Germany

Website

www.adjust.com/product/unbotify/

Product Features

Alternatives

Alternatives