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Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
Verify offers 100% protection against SMS pumping fraud.
Verify is an API that allows for multichannel verification of users. Fraud Guard provides protection against SMS pumping fraud. Terms and conditions apply.
One turnkey API that provides a multi-channel solution for user verification. Add seamless two-factor verification to your onboarding flow and login flow using a single API. This API does the work of an OTP delivery solution.
Fraud Guard has already prevented over 398,000,000* fraud attempts, saving customers over $46 million. Fraud Guard is the first to market innovation that offers 100% protection from SMS pumping fraud.
Integrate a ready-to-use solution that takes care of all your connectivity needs, channels, code creation, fraud monitoring and more, using native software.
Reduce fraud across all your channels with phone number validation that uses a single API endpoint to validate users, detect fraud and reduce friction.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Rayven
Twilio
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Rayven
Twilio
Verizon Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.05/successful verification
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
Twilio
Founded
2008
Country
United States
Website
www.twilio.com/en-us/user-authentication-identity/verify
Product Features
Product Features
Customer Identity and Access Management (CIAM)
Access Certification
Access Management
Analytics / Reporting
Automatic User/Device Recognition
Behavioral Analytics
Credential Management
Data Security
Multi-Factor Authentication (MFA)
Privacy / Consent Management
Real Time Notifications
Self-Service Portal
Single Sign On
User Provisioning