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Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
SentiLink's innovative technology is designed to fight against synthetic fraud, where counterfeit identities are manufactured to deceive financial institutions and governmental bodies. By utilizing our real-time API, we are able to detect fictitious applicants during the onboarding process, effectively safeguarding your financial interests. Our proprietary, patent-pending soft-clustering technology, combined with extensive industry expertise, enables us to pinpoint fraudulent applications by analyzing statistical irregularities. These deceptive actors often target various lenders, and SentiLink is equipped to highlight suspicious patterns of behavior to shield your organization from potential losses. Furthermore, our security measures undergo annual audits and comply with EI3PA, SOC-2, and PCI standards. We also maintain rigorous security protocols, including regular audits, vulnerability assessments, and penetration testing to align with best security practices. With SentiLink, clients can have confidence that their data is safeguarded throughout its entire lifecycle, ensuring a robust defense against fraud. Ultimately, our commitment to security not only protects your institution but also enhances trust between you and your customers.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Effectiv
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Effectiv
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
SentiLink
Founded
2017
Country
United States
Website
www.sentilink.com