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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Every individual visitor possesses unique needs that require tailored attention. We achieve this through our advanced AI-driven personalization technology, which is designed to enhance the experience for both eCommerce leaders and their customers. As visitors navigate your website, they leave behind digital footprints, exploring various pages and engaging with diverse content. Our system monitors and interprets these actions in real-time, enabling us to present personalized product recommendations to each visitor. Relying solely on broad, static macro-segments that encompass thousands of users often fails to capture the dynamic behavior of your audience, and that’s where our expertise comes into play. Utilizing our innovative AI-powered personalization strategy, we create numerous micro-segments in real-time, allowing us to detect shifts in behavior instantly. This agile approach ensures that our recommendations are not only relevant but also aligned with the evolving preferences of your visitors. Ultimately, our goal is to enhance user satisfaction while driving higher conversion rates for your eCommerce platform.

Description

Talisma Chat and Co-browse allows businesses to engage with website visitors in real time through dynamic text conversations and shared browsing capabilities. Agents can simultaneously assist multiple users while providing tailored and prompt support, thus enhancing the overall online experience for visitors. This platform gives employees quick access to a consolidated view of past customer interactions across various channels, enabling them to efficiently address inquiries by utilizing a repository of frequently asked questions, response templates, web links, and documents. Additionally, Talisma DCEP chat is engineered to initiate chat sessions based on specific visitor behaviors, resulting in chat invitations for users as soon as they visit the website or exhibit particular browsing patterns. Consequently, this not only enhances customer satisfaction but also lowers the costs associated with customer service, decreases the rate of shopping cart abandonment, and boosts conversion rates. Overall, Talisma Chat and Co-browse represents a significant advancement in streamlining customer interactions and improving business outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$30 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Perzonalization

Founded

2016

Country

United States

Website

www.perzonalization.com

Vendor Details

Company Name

Talisma

Founded

1999

Country

India

Website

www.talisma.com/products/live-chat-co-browsing-solution/

Product Features

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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