Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Assist is an innovative chatbot solution powered by AI that offers customers tailored, contextually relevant, and prompt support options. Unique to the financial services sector, Personetics Assist stands out as the only digital self-service platform designed specifically for this industry. Currently, it is utilized by top financial institutions, delivering customized assistance to millions of users. Institutions that implement Assist experience enhanced operational efficiency, increased customer satisfaction, improved Net Promoter Scores, and recognition through prestigious industry accolades. This versatile solution can be seamlessly integrated across various customer engagement channels, including the bank's website, mobile applications, popular messaging services like Facebook Messenger, and voice-activated assistants such as Amazon Alexa. By providing such a comprehensive service, Assist helps financial institutions foster deeper connections with their clients.
Description
eBSEG has added numerous channels to its chatbot platform, including WhatsApp Business, Facebook Messenger, SMS, Routing To Call Center Text Agent and Siri in English, Arabic and Franco-Arab languages.
eBSEG Digital Chatbot Platform supports multiple language options (English - Arabic - Franco Arab), so that customers can provide feedback and measure customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Alexa
No
Facebook Messenger
No
Plaid
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Personetics
Founded
2011
Country
United States
Website
personetics.com/assist/
Vendor Details
Company Name
eBSEG
Founded
2000
Country
Canada
Website
ebseg.com/Digital-Bot-Platform.html
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
Yes