Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
CloudApper hrPad is an AI-powered employee self-service (ESS) kiosk solution that transforms standard iOS, Android, or Windows tablets into frontline HR service terminals. It enables deskless employees to access HR functions and complete routine tasks directly from the shop floor, warehouse, nursing station, or any physical work environment. The platform integrates natively with major HCM platforms, including UKG Pro, UKG Ready, Workday HCM, Dayforce, and Oracle HCM Cloud.
By placing an always-available touchpoint where frontline workers operate, hrPad establishes a real-time, bidirectional sync with your system of record, automating tasks without manual intervention.
Core Features:
Shift Management: Employees can view schedules, swap shifts, bid for open slots, and receive manager approvals directly from the kiosk.
Time-Off & Accruals: Allows workers to check active balances and submit time-off requests in real time, pulling live data from the connected HCM.
AI Attestation & Compliance: Automates meal period verification, break prompts, and signature collection at the point of punch to support labor law adherence.
24/7 AI HR Assistant: A conversational AI layer answers employee questions regarding corporate procedures, policies, and entitlements instantly.
Communications & Documents: Delivers company announcements and HR documents directly to the kiosk, keeping distributed teams informed.
Punch Tracking: Includes seamless punch-in/out capability built into the broader ESS experience.
Deployable on off-the-shelf tablets, hrPad is a cost-effective alternative to proprietary hardware that shortens resolution times and empowers hourly employees.
API Access
Has API
API Access
Has API
Integrations
Dayforce
Oracle APM
Oracle Fusion Cloud HCM
Oracle HR Analytics
Paychex Flex
Paycor
SAP SuccessFactors
UKG Pro
UKG Ready
Workday HCM
Integrations
Dayforce
Oracle APM
Oracle Fusion Cloud HCM
Oracle HR Analytics
Paychex Flex
Paycor
SAP SuccessFactors
UKG Pro
UKG Ready
Workday HCM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
CloudApper AI
Country
United States
Website
www.cloudapper.ai/employee-self-service-kiosk/
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management