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Description
A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.
Description
The challenge within the legal framework lies in the fact that it frequently falls upon consumers to determine if their appliances pose any fire or safety risks. Although there is a government-managed database intended for this purpose, individuals must sift through an overwhelming 195 million recalled products to ascertain whether a dishwasher or air conditioner could endanger their family's safety. To assist in this process, appliance data for a property is submitted to RecallChek using various appropriate methods. Once received, RecallChek meticulously reviews the report to ensure the accuracy of the information, correcting any discrepancies arising from worn labels, identification cards, or other issues. This comprehensive approach aims to provide consumers with reliable information regarding potential hazards associated with their appliances.
API Access
Has API
API Access
Has API
Integrations
3D Inspection System
HORIZON Inspection Software
Home Inspector Pro
Inspection Support Network
Nxt Inspekt
Spectora
Integrations
3D Inspection System
HORIZON Inspection Software
Home Inspector Pro
Inspection Support Network
Nxt Inspekt
Spectora
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pega
Country
United States
Website
www.pega.com/industries/manufacturing/recall
Vendor Details
Company Name
RecallChek
Founded
1974
Country
United States
Website
www.recallchek.com/Overview.fhtml
Product Features
Product Features
Home Inspection
Billing & Invoicing
Color Codes / Icons
Comment Library
Commercial Inspections
Credit Card Processing
Photo Editing
Repair Estimates
Report Summary
Residential Inspections
Sketching
Templates
Video
Voice Notes