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ease
features
design
support

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Description

Enhance engagement and streamline automation throughout every phase of the customer journey. Transition from conventional CRM systems to a comprehensive, journey-focused customer engagement platform. Whether seeking a replacement for your existing system or aiming to expand and strengthen your current setup, Pega is here to assist you. The effectiveness of your agents is crucial to achieving success. Ensure your team remains connected, efficient, and productive, no matter their location. Customers desire to feel valued and cared for; deliver them proactive, tailored, and seamless experiences across all channels. In today’s competitive landscape, comprehensive capabilities are essential. Reduce expenses and maximize your channel effectiveness through intelligent automation and efficient case management. Facilitate the connection and automation of tasks across teams and systems to expedite the resolution of customer inquiries. Pega’s AI-driven case management adjusts to various customer service needs, while pre-established microjourneys, based on industry best practices, serve as quick-start templates. This enables you to launch initiatives promptly and efficiently.

Description

Ripple simplifies the connection with your workforce by providing insights into their reading preferences and effective campaign promotion strategies. Its seamless integration with SharePoint offers intuitive tools for crafting visually appealing, branded content that fosters engagement. With user-friendly workflow tools tailored to your specific needs and a convenient drag-and-drop calendar, you can effortlessly develop a precise communication strategy. Unique to Ripple, the platform delivers comprehensive insights straight from your internal hub, enabling you to analyze audience reactions and enhance your messaging using a wide range of metrics. Effortlessly incorporate SharePoint and M365 tools into your initiatives, optimizing your workflows while ensuring your audience receives rich and relevant content in every campaign. The integrated branding features allow you to create striking posts that consistently convey your message effectively. Additionally, you can organize these posts into themed campaigns and seamlessly integrate diverse content from your M365 ecosystem, enhancing the overall impact of your communications. By fully leveraging Ripple's capabilities, you can elevate your internal communication efforts to new heights.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ABBYY Mobile Capture
Capgemini Intelligent Automation Platform
ClearProcess
CognitiveScale Cortex AI
Crypto Backoffice
Diabolocom
Documaster
Google Cloud Anti Money Laundering AI
HintEd
LinkedIn Sales Navigator
LycanPay
Microsoft 365
Microsoft SharePoint
OneSpan Identity Verification
Perfect Doc Studio
Quavo
Sales Robots
Swapter
Syntasa

Integrations

ABBYY Mobile Capture
Capgemini Intelligent Automation Platform
ClearProcess
CognitiveScale Cortex AI
Crypto Backoffice
Diabolocom
Documaster
Google Cloud Anti Money Laundering AI
HintEd
LinkedIn Sales Navigator
LycanPay
Microsoft 365
Microsoft SharePoint
OneSpan Identity Verification
Perfect Doc Studio
Quavo
Sales Robots
Swapter
Syntasa

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pegasystems

Founded

1983

Country

United States

Website

www.pega.com/es/products/crm-applications

Vendor Details

Company Name

Silicon Reef Group

Country

United Kingdom

Website

ripple-connect.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Product Features

Clinical Trial Management

21 CFR Part 11 Compliance
Document Management
Electronic Data Capture
Enrollment Management
HIPAA Compliant
Monitoring
Patient Database
Recruiting Management
Scheduling
Study Planning

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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