Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
PatientTrak offers world class patient tracking solutions which can be used in any healthcare setting needing to manage the patient flow process. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable.
PatientTrak Text Messaging, Online Reservation and Text to Sign-In solutions can be used to create a virtual waiting room and direct patients to sign-in from outside the facility, and inform them when they are ready to be seen.
Description
Waiting at a service facility is known to have a profound impact on how customers perceive the quality of the service they receive. Even the most efficient and courteous service can be overshadowed by the frustration of prolonged waiting times. Fortunately, there are various tools that service providers can leverage to enhance their customers’ waiting experiences. One such tool is QMAGIK, a queue management system designed to effectively coordinate both appointment and walk-in customer queues. This system adapts to changing waiting lines, ensuring that customers have a well-organized and guided experience. Unique features like Single Token Multiple Service Facility, Token Forwarding, Customer Profile-based Prioritization, and Video and Scrolling Advertisements make QMAGIK particularly suitable for organizations focused on delivering exceptional customer service. By predicting and streamlining the flow of customers, it enables both pre-defined and dynamic routing, optimizes resource allocation and staff workload, and ultimately enhances the flexibility and agility of the organization. Thus, implementing such a system can lead to improved customer satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
No
Integrations
EpicCare EMR
Yes
Hemi HL7
Yes
MEDITECH Expanse
Yes
Veradigm EHR
Yes
Integrations
EpicCare EMR
No
Hemi HL7
No
MEDITECH Expanse
No
Veradigm EHR
No
Pricing Details
Priced for Healthcare Enterprise
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
PatientTrak
Founded
2006
Country
Franklin, WI
Website
www.patienttrak.net
Vendor Details
Company Name
QMAGIK
Founded
2009
Country
India
Website
www.qmagik.com
Product Features
Patient Engagement
Appointment Scheduling
Yes
Care Planning
No
Collaboration
No
Messaging
Yes
Mobile Access
Yes
Patient Education
Yes
Patient Portal
No
Personal Health Record
No
Progress Tracking
Yes
Self Management
No
Patient Management
Admissions Management
Yes
Bed Management
No
Discharge Management
Yes
Historical Reporting
Yes
Patient Flow Management
Yes
Patient Location Tracking
Yes
Patient Monitoring
Yes
Real Time Reporting
Yes
Waiting Time Tracking
Yes
Queue Management
Appointment Scheduling
Yes
Calendar
No
Communication Tools
No
Contactless
Yes
Customer Surveys
Yes
Dashboard
No
For Banks
No
For Government
No
For Healthcare
Yes
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
Yes
Virtual Queue
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No