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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Self-service password reset (SSPR) solutions and identity management tools are essential for managing users in Active Directory environments from 2012 to 2019, providing a secure method for remote users to reset their passwords outside the domain. These solutions are straightforward to install and are ideal for environments utilizing Office 365, OWA, VPN, Azure, and BYOD practices. With rapid deployment capabilities, they eliminate the need for databases and offer a free month of use, supporting a range of server versions from 2003 to 2019. Password Reset PRO stands out as the premier enterprise-level web-based self-service software tailored for secure external access, enabling users to efficiently change or reset their domain passwords and unlock their accounts without any IT assistance. Its installation, testing, and deployment processes are user-friendly, requiring no modifications to the domain or disruptions to users, making it an attractive option for organizations seeking to enhance their password management systems. This solution not only simplifies the user experience but also significantly reduces the workload on IT departments.

Description

Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$598.00/one-time/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SysOp Tools

Founded

2007

Country

United States

Website

www.sysoptools.com

Vendor Details

Company Name

Specops Software

Founded

2001

Country

Sweden

Website

specopssoft.com/support/en/secure-service-desk/overview.htm

Product Features

Identity Management

Access Certification No 
Compliance Management Yes 
Multifactor Authentication No 
Password Management Yes 
Privileged Account Management No 
Self-Service Access Request No 
Single Sign On Yes 
User Activity Monitoring No 
User Provisioning No 

Self-Service Password Reset (SSPR)

Access Control No 
Alerts / Notifications No 
Application Security No 
Compliance Management No 
Credential Management No 
Employee Directory No 
Group Passwords No 
Password Database No 
Password Management No 
Reminders No 
Reporting / Analytics No 
Single Sign On No 
Two-Factor Authentication (2FA) No 

Product Features

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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