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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Self-service password reset (SSPR) solutions and identity management tools are essential for managing users in Active Directory environments from 2012 to 2019, providing a secure method for remote users to reset their passwords outside the domain. These solutions are straightforward to install and are ideal for environments utilizing Office 365, OWA, VPN, Azure, and BYOD practices. With rapid deployment capabilities, they eliminate the need for databases and offer a free month of use, supporting a range of server versions from 2003 to 2019. Password Reset PRO stands out as the premier enterprise-level web-based self-service software tailored for secure external access, enabling users to efficiently change or reset their domain passwords and unlock their accounts without any IT assistance. Its installation, testing, and deployment processes are user-friendly, requiring no modifications to the domain or disruptions to users, making it an attractive option for organizations seeking to enhance their password management systems. This solution not only simplifies the user experience but also significantly reduces the workload on IT departments.

Description

Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$598.00/one-time/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SysOp Tools

Founded

2007

Country

United States

Website

www.sysoptools.com

Vendor Details

Company Name

Specops Software

Founded

2001

Country

Sweden

Website

specopssoft.com/support/en/secure-service-desk/overview.htm

Product Features

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

Self-Service Password Reset (SSPR)

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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