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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

User Relationship Management takes over where your CRM leaves off, from the moment a prospect becomes an actual customer. Parlor's User Relationship Management tracks each user's relationship with your Product, Success and Support teams. This allows you to unify your entire organization around your users' needs. Monitor customers at all stages of their lifecycle, track their status and identify key risk indicators early enough to allow your CSMs intervene. All feedback can be organized into one system of record. This will allow you to quantify the most impactful needs and close the loop with your users. You can plan and visualize your product efforts using a customizable workspace that connects to customer feedback and revenue. This allows you full transparency into the priorities and why. Parlor allows you to work independently or directly with the tools that are important to you, such as your CRM, live chat, ticketing system, JIRA, or Slack.

Description

TheySaid is an AI-powered customer research and usability testing platform designed to help product teams validate ideas, evaluate designs, and understand user experiences. The software provides AI-moderated usability tests, conversational surveys, customer interviews, feedback forms, and polls within a unified research workspace. Its synthetic testing capabilities use AI-generated participants trained on more than 100,000 hours of real usability sessions and customized with customer information such as surveys, support tickets, and CRM records. Organizations can also conduct studies with existing customers, recruited participants, or third-party research panels to collect feedback from real users. AI moderators guide participants through tasks, ask contextual follow-up questions, and capture screen recordings, voice responses, and interaction data. Automated analysis identifies recurring usability issues, customer frustrations, behavioral patterns, and opportunities to improve product experiences. TheySaid provides integrations with Claude, Cursor, Replit, Lovable, Jira, Linear, ClickUp, and other development tools to support testing directly within product workflows. Its Model Context Protocol integration enables AI coding assistants to initiate tests, retrieve findings, and generate recommended changes without switching applications. Additional features include multilingual testing in more than 70 languages, participant screening, automated reporting, video highlights, customizable audiences, and continuous product experience monitoring.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 
Freshsales Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira Yes 
Linear Yes 
Shortcut Yes 

Integrations

HubSpot CRM Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 
Freshsales No 
HubSpot Customer Platform No 
Intercom No 
Jira No 
Linear No 
Shortcut No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Parlor.io

Founded

2017

Country

United States

Website

Parlor.io

Vendor Details

Company Name

TheySaid

Country

United States

Website

www.theysaid.io

Product Features

Product Features

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

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