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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Papyrus Omni-Channel operations involve conversations that span various channels, devices, enterprises, and timeframes, ensuring a seamless and connected experience for managing both incoming and outgoing communications. Each interaction with a customer across different touchpoints is linked to an adaptive case that monitors the complete conversation journey, allowing customers to start an interaction on one channel and complete it on another. The Papyrus CCM Platform is leveraged by some of the largest corporations globally to enhance efficiency and drive digital transformation, having successfully undergone field tests in diverse scenarios over the years. This solution empowers the creation of any type of outgoing business communication and can generate documents of varying complexities all within a single platform. Papyrus Software equips businesses with the capability to deliver various types of documents through both digital and traditional channels while incorporating an integrated feedback mechanism. Moreover, templates are adjusted to match the target channel only at the point of distribution, ensuring optimal presentation and relevance. By facilitating this flexibility, businesses can maintain a more cohesive relationship with their customers.

Description

VeriChannel is a secure and unified platform which enables organizations to manage seamless and consistent customer journeys, across multiple touch points including web, mobile and kiosks, as well as ATMs. Customers and staff can use the system on devices of different sizes and resolutions with fully responsive user interfaces. VeriChannel is a reliable, scalable platform that sits on existing IT systems. It allows for a secure integration with disparate applications. VeriChannel's ready-to-go architecture and ready-to-use solutions allow it to be re-used on all channels. This reduces application development and maintenance costs. VeriChannel allows you to repurpose legacy applications without having to rebuild them from scratch. You can integrate content, data and functionality into new presentation layers or customer experiences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ISIS Papyrus America

Founded

1988

Country

Austria

Website

www.isis-papyrus.com

Vendor Details

Company Name

VeriPark

Founded

1998

Country

United Kingdom

Website

www.veripark.com/products/verichannel

Product Features

Document Management

Access Controls Yes 
Archiving & Retention No 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery Yes 
Document Indexing No 
Document Retention Yes 
Electronic Signature No 
Email Management No 
File Recovery Yes 
File Type Conversion Yes 
Forms Management No 
Full Text Search Yes 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management No 
Version Control Yes 

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Mobile Banking

Bill Payment No 
Biometric No 
Cash Management No 
Chat / Messaging No 
Cross Selling Functionality No 
Digital Wallet No 
P2P Payments No 
Remote Deposit No 
SMS Banking No 
Transaction Monitoring No 
Voice Banking No 

Online Banking

Brokerage No 
Cash Management No 
Chat / Messaging No 
Credit Card Management No 
Electronic Statements No 
Fraud Detection No 
Loan Management No 
Marketing Automation No 
Retail Banking No 
Single Sign On No 
Transaction Monitoring No 

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