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features
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support

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Description

Papyrus Omni-Channel operations involve conversations that span various channels, devices, enterprises, and timeframes, ensuring a seamless and connected experience for managing both incoming and outgoing communications. Each interaction with a customer across different touchpoints is linked to an adaptive case that monitors the complete conversation journey, allowing customers to start an interaction on one channel and complete it on another. The Papyrus CCM Platform is leveraged by some of the largest corporations globally to enhance efficiency and drive digital transformation, having successfully undergone field tests in diverse scenarios over the years. This solution empowers the creation of any type of outgoing business communication and can generate documents of varying complexities all within a single platform. Papyrus Software equips businesses with the capability to deliver various types of documents through both digital and traditional channels while incorporating an integrated feedback mechanism. Moreover, templates are adjusted to match the target channel only at the point of distribution, ensuring optimal presentation and relevance. By facilitating this flexibility, businesses can maintain a more cohesive relationship with their customers.

Description

The rising demand for digital commerce from both B2B and B2C consumers imposes a significant responsibility on companies to modify their sales channels in order to surpass customer expectations. As a result, organizations must seek a cohesive commerce solution that meets the needs of all sales channels in a seamless and integrated manner. SmarterCommerce is designed from the ground up to utilize connectivity and integration to go beyond customer expectations. By allowing for greater control over the customer experience, it maximizes the value of each engagement through real-time integration with JD Edwards. Using JD Edwards as the cornerstone of commerce can facilitate a quicker path to return on investment and exceptional outcomes. SmarterCommerce instantly integrates your JD Edwards business data and processes by harnessing the advantages of integration. By providing an exceptional experience across every phase of the purchasing journey and through various sales channels, businesses can captivate their customers. Whether interacting in person, via phone, or online, customers demand excellent service and adaptable options that cater to their preferences. Meeting these expectations is essential for building lasting relationships and ensuring repeated business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ISIS Papyrus America

Founded

1988

Country

Austria

Website

www.isis-papyrus.com

Vendor Details

Company Name

Premier Group Consulting

Founded

1994

Country

United States

Website

www.smartercommerce.net

Product Features

Document Management

Access Controls Yes 
Archiving & Retention No 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery Yes 
Document Indexing No 
Document Retention Yes 
Electronic Signature No 
Email Management No 
File Recovery Yes 
File Type Conversion Yes 
Forms Management No 
Full Text Search Yes 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management No 
Version Control Yes 

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program Yes 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

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WIEMER / ARNDT UG