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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Introducing PM3X, our innovative cloud-based platform designed to improve your performance metrics while engaging teams, customers, and suppliers alike. Effective communication of Key Performance Indicators, Service Level Agreements, and data insights is essential for success, and it must be shared promptly with all stakeholders involved. With over a decade of experience, PM3X excels in conveying important messages throughout your organization, ensuring everyone understands the standards of excellence. The data utilized is sourced from various locations, including centralized databases and distributed operations. Traditionally, organizations relied on spreadsheets for gathering and presenting this information, a method that often becomes unwieldy and lacks the necessary oversight and adaptability. By implementing PM3X, clients can systematically gather data in an organized yet flexible manner, enabling seamless data transfers, spreadsheet uploads, and direct entries from diverse locations. This approach not only streamlines processes but also enhances overall data integrity and accessibility. Ultimately, PM3X empowers organizations to foster transparency and collaboration in their performance management efforts.

Description

VisualCue’s innovative design allows you to view the comprehensive performance scores of every agent in your organization, based on the key performance indicators you establish. Our exclusive visual design technology enables you to quickly identify individuals who require assistance with just a glance. Instantly recognize who needs support and the specific areas where they require training. VisualCue for Contact Centers integrates all reports into a single, user-friendly visualization that is continuously updated, empowering your contact center managers to operate more efficiently while giving agents clear guidance on achieving success. The tiles present your data in a manner that highlights the most crucial information, enabling your team to prioritize which clients or accounts need immediate attention. With VisualCue, you gain insights into who might be ready for an upsell, who demonstrates potential signs of attrition, and which individuals require follow-up communication. By effectively addressing customer needs, your team can seize more opportunities within the Salesforce platform, ultimately enhancing overall productivity. This streamlined approach not only benefits individual agents but also promotes a more cohesive and responsive team dynamic.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Performetrix UK

Country

United Kingdom

Website

www.performetrix.co.uk

Vendor Details

Company Name

VisualCue

Country

United States

Website

visualcue.com

Product Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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