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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Assessing and planning for hazardous material risks within communities can be quite challenging. AristaTek is committed to equipping emergency planners with tools that enhance the efficiency, speed, and comprehensiveness of their vital responsibilities. Our premier product, PEAC-WMD, is a user-friendly analytical software suite that seamlessly integrates Tier II files, evaluates hazardous threats present in inventories, and simulates potential plume, explosive, and fireball hazards. Additionally, our team of in-house specialists offers detailed research briefs that delve into the analysis of specific substances. The PEAC-WMD software is crafted for on-site use, aiding First Responders in making well-informed decisions while delivering prompt operational responses for HAZMAT and CBRNE incidents when immediate knowledge is essential. In critical situations where time is of the essence, making the correct early decisions can significantly benefit the outcome as the incident progresses, ensuring the safety of responders, the community, and property. Moreover, our commitment to ongoing support means emergency planners will always have the tools they need at their fingertips.

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AristaTek

Website

www.aristatek.com

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Product Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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