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Description
Outsmart is an effective and budget-friendly internet service that seamlessly aggregates cross-channel analytics from diverse online marketing platforms, delivering highly valuable and actionable insights. It allows you to monitor all social media, traffic, and SEO metrics for both your brand and your competitors. We take care of collecting and preserving your data, providing you with tailored reports straight to your inbox. The aesthetically pleasing reports facilitate easy comprehension and sharing of your information. Instead of wasting your precious time gathering data from various sources, you can focus on analyzing it. Let us handle the tedious tasks, as Outsmart organizes your data to enhance your understanding and analysis of your business's key aspects. You can efficiently collect, track, and evaluate your entire social media marketing landscape in one centralized location. By doing so, you'll gain insights into the origins of your audience and web traffic, which will help you confirm the effectiveness of your content strategy. With Outsmart, you can make informed decisions that can significantly boost your marketing efforts.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
FlowMate
Genesys Cloud CX
GigaSECURE
Gigamon
Gripp
InteractionSync
Verizon Cloud
Voyced
Integrations
Amazon Connect
Amazon Web Services (AWS)
FlowMate
Genesys Cloud CX
GigaSECURE
Gigamon
Gripp
InteractionSync
Verizon Cloud
Voyced
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Outsmart
Country
Thailand
Website
outsmart.io
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Product Features
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
