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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Noveum presents Orbit, an open-source task management tool designed for individuals and AI agents alike, offering a collaborative environment that integrates real-time issues, boards, sprints, projects, and documents with an emphasis on keyboard navigation. Users have the flexibility to utilize the hosted version or to deploy the Apache-2.0 licensed application on their own systems using Docker, PostgreSQL, Redis, and S3-compatible storage solutions. AI clients establish connections to the remote MCP server via Streamable HTTP, utilizing OAuth tailored for specific workspaces. After signing into Orbit, users simply grant access without the need for an API key. Furthermore, the entire source code of the application along with the manifests for connecting to the MCP client are accessible for free on GitHub, encouraging community collaboration and development. This comprehensive accessibility ensures that both users and developers can engage with the platform fully.

Description

SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Confluence No 
Discord No 
Discourse No 
GitHub No 
Jira No 
Linear No 
Model Context Protocol (MCP) Yes 
Notion No 
Seafile No 

Integrations

Confluence Yes 
Discord Yes 
Discourse Yes 
GitHub Yes 
Jira Yes 
Linear Yes 
Model Context Protocol (MCP) No 
Notion Yes 
Seafile Yes 

Pricing Details

$0
Free Trial No 
Free Version Yes 

Pricing Details

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Noveum

Website

orbit.noveum.ai

Vendor Details

Company Name

SeaCloud Labs

Founded

2012

Country

Singapore

Website

seaticket.ai/

Product Features

Task Management

Collaboration No 
Create Subtasks No 
Gamification No 
Gantt Charts No 
Mobile Access No 
Percent-Complete Tracking No 
Progress Tracking No 
Recurring Tasks No 
Reporting/Analytics No 
Spreadsheet View No 
Task Board View No 
Task Planning No 
Task Scheduling No 
Task Tracking No 
Time Tracking No 
To-Do List View No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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