Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Effortlessly build intranets, extranets, composite applications, and self-service portals with Oracle WebCenter Portal, which offers users a secure and effective means to access information and engage with applications, processes, and individuals. Oversee the entire content lifecycle with the ability to access the unified content repository straight from the WebCenter Portal environment. Utilize pre-built templates to maintain a uniform presentation style throughout the portal. Enhance portal development speed by as much as 35% using the Page Draft feature, which allows for the inline addition of ad-hoc content, multilingual writing, and direct image publishing from the unified repository. Merge responsive design tailored for mobile solutions with adaptive web pages to deliver seamless omnichannel experiences featuring a tablet-first user interface. Leverage browser-based, user-friendly tools to create, tailor, and manage portal experiences that are based on specific roles, ensuring that all users have access to the information they need. This flexibility not only streamlines workflows but also enhances user satisfaction across diverse platforms and devices.
Description
Web+Center offers a comprehensive suite of open-source, web-oriented help desk solutions that can be deployed on-premises or in the cloud, ensuring compatibility with all browser-enabled devices such as PCs, Macs, smartphones, and tablets. Organizations are empowered to tailor the 100% accessible source code to fit their specific operational requirements, catering to functions like IT assistance, customer service, asset management, and facility oversight. This software is particularly favored by community colleges, hospitals, small enterprises, non-profit organizations, and government entities due to its extensive features and user-friendly interface. Notably, a complete version of the suite is available for free for up to two technicians, with no expiration or restrictions on the number of customers or cases. Additionally, Web+Center recently introduced a mobile web application that enables customers to create and update support tickets, access self-help functions like browsing FAQ articles, and conduct keyword searches within the knowledge base, thereby enhancing user engagement and satisfaction. The combination of these features makes Web+Center a versatile choice for any organization seeking efficient help desk solutions.
API Access
Has API
No
API Access
Has API
No
Integrations
EnterpriseAlumni
No
Teamstack
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/content-management/webcenter-portal/
Vendor Details
Company Name
Internet Software Sciences
Founded
1997
Country
United States
Website
www.inet-sciences.com
Product Features
Portal
Chat
No
Collaboration
No
Content Management
No
Document Management
No
File Sharing
No
Search
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes