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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Effortlessly build intranets, extranets, composite applications, and self-service portals with Oracle WebCenter Portal, which offers users a secure and effective means to access information and engage with applications, processes, and individuals. Oversee the entire content lifecycle with the ability to access the unified content repository straight from the WebCenter Portal environment. Utilize pre-built templates to maintain a uniform presentation style throughout the portal. Enhance portal development speed by as much as 35% using the Page Draft feature, which allows for the inline addition of ad-hoc content, multilingual writing, and direct image publishing from the unified repository. Merge responsive design tailored for mobile solutions with adaptive web pages to deliver seamless omnichannel experiences featuring a tablet-first user interface. Leverage browser-based, user-friendly tools to create, tailor, and manage portal experiences that are based on specific roles, ensuring that all users have access to the information they need. This flexibility not only streamlines workflows but also enhances user satisfaction across diverse platforms and devices.

Description

Web+Center offers a comprehensive suite of open-source, web-oriented help desk solutions that can be deployed on-premises or in the cloud, ensuring compatibility with all browser-enabled devices such as PCs, Macs, smartphones, and tablets. Organizations are empowered to tailor the 100% accessible source code to fit their specific operational requirements, catering to functions like IT assistance, customer service, asset management, and facility oversight. This software is particularly favored by community colleges, hospitals, small enterprises, non-profit organizations, and government entities due to its extensive features and user-friendly interface. Notably, a complete version of the suite is available for free for up to two technicians, with no expiration or restrictions on the number of customers or cases. Additionally, Web+Center recently introduced a mobile web application that enables customers to create and update support tickets, access self-help functions like browsing FAQ articles, and conduct keyword searches within the knowledge base, thereby enhancing user engagement and satisfaction. The combination of these features makes Web+Center a versatile choice for any organization seeking efficient help desk solutions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

EnterpriseAlumni Yes 
Teamstack Yes 

Integrations

EnterpriseAlumni No 
Teamstack No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/content-management/webcenter-portal/

Vendor Details

Company Name

Internet Software Sciences

Founded

1997

Country

United States

Website

www.inet-sciences.com

Product Features

Portal

Chat No 
Collaboration No 
Content Management No 
Document Management No 
File Sharing No 
Search No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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