Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Top organizations around the globe leverage Siebel CRM to fulfill their digital transformation objectives. As a vital element of Oracle's CX product suite, Siebel CRM boasts an extensive product development plan. It is specifically designed to enhance visibility in sales pipelines, boost sales efficiency, and improve overall financial performance, while facilitating information sharing among teams. Oracle’s Siebel Sales seamlessly integrates with the full suite of Siebel products, allowing for adaptable, staged implementations that cater to the evolving needs of growing enterprises. Furthermore, Oracle’s Siebel Campaign Management and Dialogue Manager simplify the processes of planning, executing, and budgeting tailored, permission-based marketing campaigns. These tools offer comprehensive workflow and collaboration features for both campaign approval and execution, alongside financial modeling that helps optimize the distribution of marketing funds, culminating in a marketing command center that enables the monitoring of campaigns throughout the organization. Ultimately, Siebel CRM positions companies for success in an increasingly digital landscape.
Description
Oracle's Siebel Contact Center redefines a company's call center, making it a vital component of its overarching sales, marketing, and service strategies. This solution allows agents to manage service, support, and sales interactions fluidly through various communication channels. Consequently, organizations can lower expenses while improving the quality of their service delivery. By integrating these functions, businesses can achieve a more cohesive customer experience overall.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
RadiantOne
Yes
AD Bridge
Yes
Aleph
Yes
AscentialTest
Yes
CLEAN_Data
Yes
Clarive
Yes
Clonetab
Yes
Germain UX
Yes
HintEd
Yes
IBM InfoSphere Optim Data Privacy
Yes
Integrations
RadiantOne
Yes
AD Bridge
No
Aleph
No
AscentialTest
No
CLEAN_Data
No
Clarive
No
Clonetab
No
Germain UX
No
HintEd
No
IBM InfoSphere Optim Data Privacy
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/applications/siebel/
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/applications/siebel/contact-center-service/contact-center/
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
Yes
Partner Relationship Management (PRM)
Asset Management
No
Business Plans
No
Channel Marketing Automation
No
Collaboration Tools
No
Compliance Management
No
Deal Management
No
Deal Registration
No
Lead Generation
No
Lead Sharing
No
Partner Onboarding
No
Partner Portal
No
Performance Metrics
No
Rewards Programs
No
Workflow Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes