Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
Description
Ziksta is an AI-powered restaurant feedback intelligence platform built specifically for multi-location restaurant brands that need better visibility into customer experience across their network. The platform connects to Google Business Profiles and collects in-store feedback from guests, combining both sources to create a comprehensive view of how each outlet is performing. Using sentiment analysis, natural language processing, and NPS tracking, Ziksta interprets thousands of reviews and feedback signals to identify operational patterns and performance issues. Instead of overwhelming teams with raw data, the platform highlights clear insights such as service delays, staff behavior concerns, or food quality inconsistencies. These insights are translated into actionable recommendations that each outlet can follow to improve performance. Ziksta also helps headquarters teams distinguish between localized problems and brand-wide issues, ensuring that operational improvements are targeted and effective. Through a unified dashboard, leadership and restaurant managers can track trends, identify underperforming locations, and monitor improvements over time. By transforming customer feedback into structured operational intelligence, Ziksta enables restaurant chains to maintain brand standards, respond to customer concerns faster, and protect their online reputation before ratings decline.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Sonic XML Server
Pricing Details
$40 per month
Free Trial
Free Version
Pricing Details
$50
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Vendor Details
Company Name
Ziksta
Founded
2025
Country
Finland
Website
www.ziksta.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video