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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.

Description

Monitor your team's sentiments using insightful analytics to address conflicts before they escalate into bigger issues. Stress poses a significant threat to team dynamics, as it diminishes overall happiness and negatively impacts productivity. Its origins are varied and often challenging to mitigate. Prioritizing wellness is essential, and TeamMood offers an engaging approach to this focus without demanding excessive time that may not be available. Daily commenting can quickly become tedious for team members; however, utilizing mood indicators allows for a simple click to gather valuable insights on their well-being while keeping monotony at bay. Team members still have the option to leave comments alongside their mood entries, which enhances participation and results in more constructive feedback with less irrelevant input. Additionally, anonymity in the feedback process ensures that team members can share their thoughts without fear of identification, fostering a more open and honest dialogue. This creates an environment where genuine concerns can be expressed and addressed effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Indent
Sonic XML Server

Integrations

Indent
Sonic XML Server

Pricing Details

$40 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Oberon3

Founded

2009

Country

United States

Website

www.opiniator.com

Vendor Details

Company Name

TeamMood

Founded

2015

Country

France

Website

www.teammood.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

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