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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.

Description

Shotbase is a dedicated macOS application designed for the seamless capture, editing, organization, and sharing of screenshots, screen recordings, and web pages. It enables users to capture specific areas, entire windows, or full displays, providing options for scrolling screenshots and full-page web captures at customizable breakpoints, all while supporting both light and dark modes. The application features a still-image editor that allows for various enhancements such as annotations, backgrounds, frames, and shadows, while a motion editor introduces dynamic elements like automatic zooms, text effects, and 3D transformations to video recordings. Users can store their captures in a comprehensive searchable library, which includes an optional on-device AI feature that generates names, tags, and summaries, though AI analysis requires Apple silicon to function. Until users decide to share, all captures remain on their devices, with shareable links that can be opened in a web browser, enabling comments and timestamped feedback for collaborative use. Shotbase is particularly beneficial for Mac users engaged in creating engaging product walkthroughs, tutorials, demonstrations, visual feedback, and a variety of other content that relies on screen visuals, making it an essential tool for enhancing communication and presentation. Additionally, its user-friendly interface and robust features cater to both casual users and professionals looking to elevate their visual storytelling capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Sonic XML Server Yes 

Integrations

Sonic XML Server No 

Pricing Details

$40 per month
Free Trial Yes 
Free Version No 

Pricing Details

$13/month
Pro: $13 per month billed yearly, or $25 per month billed monthly. Includes a 7-day free trial with no credit card required.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Oberon3

Founded

2009

Country

United States

Website

www.opiniator.com

Vendor Details

Company Name

Shotbase

Website

shotbase.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Screen Recording

Annotations / Drawing No 
Audio Capture No 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording No 
Screen Capture No 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

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