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Average Ratings 106 Ratings

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Description

The OpCon workload automation platform empowers teams by streamlining mundane tasks, allowing them to focus on more essential projects. By consolidating all systems and applications into a unified control interface, OpCon simplifies enterprise-wide automation like never before. Serving as an automation framework across all layers of technology and business, OpCon offers a comprehensive solution that boasts both strong security measures and user-friendly design. Its seamless functionality ensures that various processes can be managed efficiently, ranging from simple manual tasks to complex infrastructure and technology workflows, ultimately enhancing the delivery of business services. By embracing DevOps principles of continuous improvement, organizations can drive meaningful transformations on an enterprise scale. With just a click from any device with internet access, businesses can implement self-service capabilities for their services. Furthermore, OpCon facilitates the integration of individuals, systems, and applications into consistent, dependable workflows, ensuring uninterrupted global operations around the clock without the need for additional operational staff. This level of efficiency not only improves productivity but also fosters a culture of innovation and agility within the organization.

Description

IT teams don't need another AI that makes suggestions. They need one that gets the work done. SysAid combines enterprise-grade ITSM with agentic AI that takes action from the start: closing incidents, handling service requests, kicking off workflows, and rolling out changes on its own. This isn't a chatbot bolted onto a help desk. SysAid is the only platform where agentic AI operates inside the ITSM guardrails you define, so every decision is traceable and every policy stays in your hands. There's nothing to code and no developer dependency. Manage incidents, problems, changes, requests, your CMDB, SLAs, and your knowledge base from a single platform that goes live in weeks. Repetitive tickets stop eating your team's day, freeing them for strategic work. Employees ask questions in plain language and get answers on the spot, no ticket required. And with built-in reporting on what the AI resolved, showing real impact to leadership is simple.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon EC2 Yes 
Asterisk No 
Axonius No 
BeyondTrust Cloud Privilege Broker No 
Cegid Retail Yes 
Docker Yes 
Fiserv Financial Risk Management Yes 
Help Desk Migration No 
Infor M3 Yes 
Jira No 
Jira Work Management No 
Nagios XI No 
Oriso No 
Qlik Sense No 
Sage 50 No 
Stackreaction No 
Syteca No 
Trello No 
Zero Incident Framework No 

Integrations

Amazon EC2 No 
Asterisk Yes 
Axonius Yes 
BeyondTrust Cloud Privilege Broker Yes 
Cegid Retail No 
Docker No 
Fiserv Financial Risk Management No 
Help Desk Migration Yes 
Infor M3 No 
Jira Yes 
Jira Work Management Yes 
Nagios XI Yes 
Oriso Yes 
Qlik Sense Yes 
Sage 50 Yes 
Stackreaction Yes 
Syteca Yes 
Trello Yes 
Zero Incident Framework Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SMA Technologies

Founded

1980

Country

United States

Website

smatechnologies.com

Vendor Details

Company Name

SysAid Technologies

Founded

2002

Country

Israel, Canada, Romania, United Kingdom

Website

www.sysaid.com

Product Features

DevOps

Approval Workflow No 
Dashboard No 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling Yes 
Software Inventory No 
User Activity Monitoring No 

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

Workload Automation

Alerts / Notifications Yes 
Audit Trails Yes 
Business Process Management Yes 
Cross-Platform Scheduling Yes 
Dashboard Yes 
Data Analysis / Visualization Yes 
Event-Triggers Yes 
Load Balancing Yes 
Resource-Based Scheduling Yes 
Robotic Process Automation (RPA) Yes 
Workflow Foundation Support Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management Yes 
Compliance Management Yes 
Configuration Management No 
Contract/License Management No 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting No 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Patch Management

Alerts/Notifications No 
Automatic Approval No 
Automatic Patch Deployment No 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management Yes 
Patch Prioritization No 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning No 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Workload Automation

Alerts / Notifications Yes 
Audit Trails No 
Business Process Management No 
Cross-Platform Scheduling No 
Dashboard Yes 
Data Analysis / Visualization Yes 
Event-Triggers No 
Load Balancing No 
Resource-Based Scheduling No 
Robotic Process Automation (RPA) No 
Workflow Foundation Support No 

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