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Description
Rapidly expanding companies like Bonami, Twisto, Expan.do, and Sanasport are leveraging the capabilities of OneTone.ai Automated Supervisor to oversee all customer interactions, which helps to pinpoint problems that could result in diminished customer satisfaction and decreased revenue. This innovative AI-driven solution is designed specifically for Customer Support and Quality Assurance leaders, allowing for the automated evaluation of every written communication with customers.
Utilizing OneTone.ai enables organizations to achieve several significant benefits, including a reduction of 25% to 50% in the time spent by Customer Support and QA leaders on supervisory tasks. In mere moments, it provides a comparative analysis of agent performance based on real-time data from all conversations, eliminating the need for manual reviews and the traditional feedback processes with a cutting-edge AI alternative. Additionally, it offers quality assessments across various languages, ensuring consistency and effectiveness in communication.
OneTone.ai identifies various critical issues, including the absence of Calls-To-Action, negative sentiments, inappropriate language, arguments, typos, and mistakes related to company guidelines. By facilitating such thorough monitoring, OneTone.ai empowers businesses to enhance their customer engagement and drive better outcomes. Moreover, this tool ensures that all agents meet high standards, fostering an environment of continuous improvement within customer service teams.
Description
Scorable is an innovative platform utilizing AI for evaluation and monitoring, specifically crafted to assist developers in assessing, regulating, and enhancing the performance of applications developed with large language models. The platform empowers teams to construct personalized automated evaluators, often termed AI "judges," which evaluate the responses of AI systems to users and determine if the outputs align with established quality metrics such as accuracy, relevance, helpfulness, tone, and adherence to policies. Developers can articulate their measurement objectives in straightforward language, and Scorable then creates a customized evaluation framework that tests AI outputs against specific contextual criteria, moving beyond standard benchmarks. These evaluators can be seamlessly integrated into the application's code, enabling continuous oversight of AI systems, including chatbots, retrieval-augmented generation (RAG) systems, or autonomous agents, even while they are functioning in live production settings. This capability ensures that developers maintain high standards for AI performance over time and can swiftly adapt to evolving requirements.
API Access
Has API
API Access
Has API
Integrations
Model Context Protocol (MCP)
Okta
Python
Slack
TypeScript
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OneTone.ai
Founded
2021
Country
United States
Website
onetone.ai/
Vendor Details
Company Name
Scorable
Country
Finland
Website
scorable.ai/