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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We hold the conviction that overlooking any detail or attempting to plan without knowledge is unfeasible, emphasizing the necessity for thorough documentation of all transactions while steering clear of any duplication or redundancy, thereby ensuring immediate responses to inquiries and fulfilling stakeholder expectations. This philosophy underpins the design and framework of OnTrack Project Manager, which is rooted in the principle of integration. OnTrack Engineering stands as a seasoned leader in project management systems, aiming to transform the delivery of extensive construction, facility, or infrastructure projects. With a collective experience exceeding 150 years in capital project management and three decades of operational excellence, we are dedicated to tackling our clients' most pressing challenges. In response to extensive feedback from customers and industry experts, we proudly introduced our innovative product, OnTrackPM. Additionally, whether your needs include round-the-clock multilingual support or adaptable licensing options, we are here to accommodate them effectively. Our commitment to understanding client requirements ensures we remain at the forefront of project management solutions.

Description

RC On-Track Issue Management provides an efficient solution for overseeing and monitoring enhancement requests, product changes, and defects from the moment they are reported until they are resolved. Although primarily utilized in software and web development as well as IT support, its versatility allows it to be applied across various sectors. The application can be easily configured on your own web server, enabling administrators to establish projects, create users with designated roles, and assign them to specific projects for immediate use—tracking issues from their initial report to their final resolution. You have the ability to create multiple projects tailored to support, product management, or development tasks. With various security levels, you can regulate user access accordingly. To clarify a bug or provide additional context for a request, users can conveniently attach files to their logged issues. Furthermore, the system allows for commenting on issues and meticulously records all interactions, ensuring a comprehensive history of each issue is easily accessible for review. This functionality not only streamlines communication but also enhances collaboration among team members.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OnTrack Engineering

Country

Canada

Website

www.ontrackengineering.com

Vendor Details

Company Name

Roundedcube

Website

www.roundedcube.com/rcontrack

Product Features

Construction Management

Accounting Integration No 
Budget Tracking/Job Costing Yes 
CRM Yes 
Change Orders Yes 
Commercial No 
Contract Management Yes 
Contractors Yes 
Equipment Tracking Yes 
Estimating No 
Incident Reporting No 
Mobile Access Yes 
Offline Access Yes 
RFI & Submittals No 
Residential Yes 
Subcontractor Management Yes 
Timesheets Yes 

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management No 

Alternatives

Alternatives

Bugzero Reviews

Bugzero

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Contruent Reviews

Contruent

Contruent (Formerly ARES PRISM)