Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We hold the conviction that overlooking any detail or attempting to plan without knowledge is unfeasible, emphasizing the necessity for thorough documentation of all transactions while steering clear of any duplication or redundancy, thereby ensuring immediate responses to inquiries and fulfilling stakeholder expectations. This philosophy underpins the design and framework of OnTrack Project Manager, which is rooted in the principle of integration. OnTrack Engineering stands as a seasoned leader in project management systems, aiming to transform the delivery of extensive construction, facility, or infrastructure projects. With a collective experience exceeding 150 years in capital project management and three decades of operational excellence, we are dedicated to tackling our clients' most pressing challenges. In response to extensive feedback from customers and industry experts, we proudly introduced our innovative product, OnTrackPM. Additionally, whether your needs include round-the-clock multilingual support or adaptable licensing options, we are here to accommodate them effectively. Our commitment to understanding client requirements ensures we remain at the forefront of project management solutions.
Description
RC On-Track Issue Management provides an efficient solution for overseeing and monitoring enhancement requests, product changes, and defects from the moment they are reported until they are resolved. Although primarily utilized in software and web development as well as IT support, its versatility allows it to be applied across various sectors. The application can be easily configured on your own web server, enabling administrators to establish projects, create users with designated roles, and assign them to specific projects for immediate use—tracking issues from their initial report to their final resolution. You have the ability to create multiple projects tailored to support, product management, or development tasks. With various security levels, you can regulate user access accordingly. To clarify a bug or provide additional context for a request, users can conveniently attach files to their logged issues. Furthermore, the system allows for commenting on issues and meticulously records all interactions, ensuring a comprehensive history of each issue is easily accessible for review. This functionality not only streamlines communication but also enhances collaboration among team members.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
OnTrack Engineering
Country
Canada
Website
www.ontrackengineering.com
Vendor Details
Company Name
Roundedcube
Website
www.roundedcube.com/rcontrack
Product Features
Construction Management
Accounting Integration
No
Budget Tracking/Job Costing
Yes
CRM
Yes
Change Orders
Yes
Commercial
No
Contract Management
Yes
Contractors
Yes
Equipment Tracking
Yes
Estimating
No
Incident Reporting
No
Mobile Access
Yes
Offline Access
Yes
RFI & Submittals
No
Residential
Yes
Subcontractor Management
Yes
Timesheets
Yes
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
No