Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Omnistra serves as the foundational framework for self-sufficient commerce, utilizing an AI-driven workforce to manage all aspects of an e-commerce operation seamlessly. Each day, it orchestrates marketing campaigns to attract potential customers, engages in conversations across diverse channels, captures orders from multiple platforms, retrieves any abandoned carts, assesses cash-on-delivery risks before shipments, selects the best courier for each parcel, and promotes additional purchases to returning customers. This is accomplished through various mediums including chat, social media, voice interactions, and web platforms, supporting communication in Bangla, English, and over 60 other languages, operating continuously without interruption. The richness of its capabilities is noteworthy: a visual workflow engine, an extensive conversation taxonomy with over 100 tags, post-call evaluations, real-time emotion detection, an Order Operating System for confirming cash-on-delivery transactions, and multi-carrier logistics management, along with targeted outbound sales campaigns. It integrates smoothly with platforms like Shopify and WooCommerce, ensuring easy transitions to customer service systems such as Zendesk, Intercom, and Salesforce. Developed in Dhaka to cater specifically to cash-on-delivery markets and complex logistics, it simplifies processes for less intricate markets with ease, and can be implemented within days rather than taking several months. This rapid deployment makes it an attractive solution for businesses looking to optimize their e-commerce operations efficiently.

Description

TopEdge AI is an innovative platform that integrates WhatsApp commerce and customer engagement for Shopify stores and direct-to-consumer brands through a cloud-based solution. By synchronizing Shopify orders, carts, products, customers, and cash-on-delivery information with WhatsApp messaging, it empowers teams with contextual insights for their conversations. Merchants benefit from automating abandoned-cart reminders, confirming cash-on-delivery transactions, providing order updates, and executing marketing campaigns that promote prepaid orders. The platform is equipped with features such as a shared live-chat inbox, detailed customer profiles and segmentation options, WhatsApp marketing campaigns, a visual flow builder, tools for website opt-ins and tracking, comprehensive order and stock views, warranty management workflows, and commerce analytics. Teams can create customer journeys triggered by specific Shopify events, employ approved messaging templates, and set up AI-driven responses aligned with store policies and product details using their designated AI provider key. Designed specifically for e-commerce teams leveraging Shopify and WhatsApp, TopEdge AI enhances support, facilitates order communication, boosts sales recovery, and drives effective marketing initiatives. This makes it an essential tool for businesses looking to optimize their customer engagement strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Shopify No 
WhatsApp No 

Integrations

Shopify Yes 
WhatsApp Yes 

Pricing Details

$41/month (BDT 4,999/month)
Free Trial Yes 
Free Version No 

Pricing Details

$19/month
The Launch plan is $19/month or $182/year through the Shopify App Store. In India, Launch is ₹1,599/month billed yearly or ₹1,999 month-to-month, before 18% GST. Meta messaging charges are separate.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Omnistra

Founded

2025

Country

Bangladesh

Website

www.omnistra.io

Vendor Details

Company Name

TopEdge AI

Founded

2023

Country

India

Website

www.topedgeai.com

Product Features

Product Features

eCommerce Marketing

AB Testing No 
Abandoned Cart Email No 
Analytics / ROI Tracking No 
Customer Data Profiles No 
Dynamic Content No 
Email Marketing No 
Email Personalization No 
Facebook Ads No 
Google Ads No 
Product Recommendations No 
Push Notifications No 
Retargeting No 
SMS Marketing No 
Search Marketing No 
Segmentation No 
Signup Forms & Popups No 
Social Marketing No 
Triggered Emails No 
Website Visitor Tracking No 

Alternatives

Diggit Reviews

Diggit

Kairosfera Interactive

Alternatives

WALoops Reviews

WALoops

Varni Infotech
PushOwl Reviews

PushOwl

Brevo
Routella Reviews

Routella

Deco Garden