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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Omnipeek is an easy-to-use yet powerful network protocol analyzer built for deep visibility into network performance and security. It enables IT teams to capture and analyze packets in real time across wired, wireless, voice, and video networks. Omnipeek transforms raw packet data into actionable insights through full-color visualizations and automated analysis. The platform records network activity so teams can investigate performance bottlenecks and security incidents with precision. Built-in intelligence analyzes flows automatically, reducing the need for manual, packet-by-packet inspection. Omnipeek integrates with LiveWire appliances to extend monitoring and troubleshooting across remote sites and data centers. Wireless analysis capabilities allow simultaneous multi-channel capture for advanced WiFi troubleshooting. With expert-driven alerts and analytics, Omnipeek helps teams resolve issues faster and more confidently.

Description

By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

7-Zip
Active Directory
Check Point IPS
Check Point Infinity
Microsoft Edge
Network Critical
ServiceNow

Integrations

7-Zip
Active Directory
Check Point IPS
Check Point Infinity
Microsoft Edge
Network Critical
ServiceNow

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LiveAction

Founded

2007

Country

United States

Website

www.liveaction.com/products/omnipeek/

Vendor Details

Company Name

Recast Software

Website

store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Product Features

Network Traffic Analysis (NTA)

Anomalous Behavior Detection
High Bandwidth Usage Monitoring
Historical Behavior Data
Identify High Network Traffic Sources
Network Transaction Visibility
Stream Data to IDR or Data Lake
Traffic Decryption

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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