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Description
OmniStar: the most powerful Grants, Ethics & Research management solution. Designed in consultation with research professionals and funders over 20 years, OmniStar is a comprehensive and flexible suite of products purpose-built to streamline the work of researchers, administrators and grant managers.
Make confident grants, research and administration decisions.
Why makes us different?
• Intuitive User Experience: OmniStar boasts a user-friendly interface designed with simplicity and ease of use in mind.
• Dedicated Support: Our team of experts provides exceptional customer support. From onboarding and training to ongoing assistance, we are here to ensure you extract maximum value from OmniStar.
• Flexibility and Configurability: OmniStar is highly customizable, allowing you to tailor workflows, forms, email and document templates and reporting to align with your specific requirements.
• Scalability and Adaptability: Whether you manage a small or large number of grants and research projects, OmniStar scales with you.
• Continuous Innovation: OmniStar is committed to continuous innovation. We consistently update and improve our platform based on user feedback, industry trends, and emerging best practices.
Description
Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.
API Access
Has API
API Access
Has API
Integrations
Google Ads
MySQL
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$27 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
F1 Solutions
Founded
1996
Country
Australia
Website
www.omnistar.cloud/
Vendor Details
Company Name
Omnistar
Founded
1999
Country
United States
Website
omnistarkbase.com/knowledge-management-software.htm
Product Features
Grant Management
Compliance Management
Contract Management
Grant Application Management
Grant Award Tracking
Grant Opportunity Search
Self-Registration
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal