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Description
OmniGPT provides AI solutions across all departments, enabling teams to swiftly develop tailored AI assistants that seamlessly integrate with their existing tools, allowing them to concentrate on their most important tasks. Users can effortlessly craft their perfect assistant by simply articulating their requirements in everyday language, eliminating the need for prompt engineering, complex AI parameters, or any technical skills. These custom assistants can be constructed for specific functions in just minutes and can be adjusted according to various behaviors, areas of knowledge, and capabilities. Additionally, teams have the option to utilize pre-built assistants that can be tailored further to meet their specific demands; for instance, a Code Review Assistant that automatically evaluates pull requests, identifies potential problems, and offers constructive feedback without bias; a Documentation Assistant that aids in the creation of thorough documents that remain up-to-date and accurate; and an Onboarding Assistant that crafts personalized welcome experiences, ensuring that new employees have all the resources they require from day one. This flexibility empowers organizations to enhance their productivity and streamline processes effectively.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Integrations
GitHub
Yes
Google Drive
Yes
Jira
Yes
Slack
Yes
Adobe Marketo Engage
No
Appinium
No
Claude Sonnet 3.5
Yes
Contentful
No
Jive
No
MadCap Flare
No
Integrations
GitHub
Yes
Google Drive
Yes
Jira
Yes
Slack
Yes
Adobe Marketo Engage
Yes
Appinium
Yes
Claude Sonnet 3.5
No
Contentful
Yes
Jive
Yes
MadCap Flare
Yes
Pricing Details
$16 per month
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OmniGPT
Country
United States
Website
omnigpt.co
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
