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Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
Playback activity detection, blacklisting, and connection encryption are all essential measures to enhance data security and prevent identity theft. In today's world, prioritizing customer experience is more important than ever. This is why VoicePIN is crafted for seamless integration across various customer interaction platforms, including IVRs, call centers, mobile apps, websites, and IoT devices. The verification process for VoicePIN utilizes a biometric password that is both lexical and language-independent, eliminating the need for Automatic Speech Recognition (ASR). Our system is designed to support the global expansion of your business, regardless of the number of countries you serve. Avoid the pitfalls of complex and time-intensive procedures by utilizing VoicePIN, which is easy to install and integrate. Simply connect our API and begin to enhance your business operations. By implementing VoicePIN, you can lower customer service costs, ultimately saving both time and money. Our plans offer flexibility, allowing you to customize system parameters to fit your unique business requirements. Whether your application focuses on transactions or other purchases, it is essential that your customers experience unparalleled convenience. With VoicePIN, you can provide a user-friendly interface that fosters customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
VoicePIN
Country
Poland
Website
voicepin.com