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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

Description

SpeechPro specializes in reselling advanced speech technologies, alongside voice and facial biometrics, and provides comprehensive audio and video recording, processing, and analysis solutions. As one of the rare companies globally that offers both voice and facial recognition modalities, SpeechPro is dedicated to fostering long-lasting, trust-based relationships with its clients. The company's innovative technologies and solutions are utilized by both private enterprises and governmental organizations across more than 70 countries. To ensure clients gain mastery over their products, SpeechPro provides extensive training, expert consulting, and customization services. With a commitment to empowering individuals, their offerings aim to enhance the safety, confidentiality, and comfort of human interactions with digital environments. Ultimately, these efforts are designed to contribute significantly to the success of their clients' businesses, showcasing industry-leading audio forensics solutions. By continuously evolving their technology, SpeechPro remains at the forefront of the industry.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Vendor Details

Company Name

SpeechPro

Founded

2001

Country

United States

Website

speechpro-usa.com

Alternatives

Alternatives

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