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Average Ratings 0 Ratings

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Description

At the crossroads of Customer Experience and Business Intelligence lies Customer Intelligence, which uncovers the vital link between customer sentiments and the performance metrics that influence business outcomes. With Explore, you can harness the insights necessary for your organization to make significant and informed decisions. Your collection of customer opinions and emotions captured through feedback, surveys, and support interactions can be effectively utilized in OdinExplore for broader analysis. By investigating the themes present in customer feedback, you can identify which topics resonate most with your audience. Explore offers features like auto-terms, the creation of key topics, dictionary applications, and emotional sentiment analysis. You can also segment your data by various demographics, ratings, or timeframes to reveal the differences among customer groups. Running multiple experiments allows you to uncover fresh insights about diverse customer segments, products, and more, ultimately leading to more tailored business strategies. This comprehensive approach not only enhances understanding but also drives continuous improvement in customer engagement.

Description

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AskNicely No 
Delighted No 
Formstack No 
Freshdesk No 
G2 No 
Google Business Profile No 
Google Chrome No 
Intercom No 
Jotform No 
Retently No 
SatisMeter No 
Slack No 
SurveyMonkey No 
Tripadvisor No 
TrustRadius No 
Trustpilot No 
Wufoo No 
Yelp No 
Zapier No 
Zendesk No 

Integrations

AskNicely Yes 
Delighted Yes 
Formstack Yes 
Freshdesk Yes 
G2 Yes 
Google Business Profile Yes 
Google Chrome Yes 
Intercom Yes 
Jotform Yes 
Retently Yes 
SatisMeter Yes 
Slack Yes 
SurveyMonkey Yes 
Tripadvisor Yes 
TrustRadius Yes 
Trustpilot Yes 
Wufoo Yes 
Yelp Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

$999 per month
Billed annually
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OdinAnswers

Country

United States

Website

odinanswers.com/platform/

Vendor Details

Company Name

Product Insight

Founded

2017

Country

United Kingdom

Website

prodsight.com

Product Features

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis Yes 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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