Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
Description
TruStar Connect is an innovative cloud-based platform designed to enhance safety and field operations for businesses aiming to achieve and maintain COR or SECOR readiness. By consolidating various processes into a single, cohesive system, it eliminates the need for paper and spreadsheets, enabling seamless functioning from the field to the office across any device.
Users can perform inspections and fill out forms using their mobile phones, including the convenience of on-site QR code scanning, allowing for quick logging of observations. The platform supports investigations according to your team's preferred framework, ensuring flexibility without being tied to proprietary systems, while its AI assistant evaluates five critical dimensions of each incident: individuals involved, environmental conditions, procedural systems, leadership effectiveness, and safety measures in place. Additionally, it maintains a hazard register that associates risks with appropriate controls, mandates proof and supervisor verification for corrective actions, and includes reviews to ensure that solutions remain effective. Training modules help create a dynamic competency matrix, and an equipment register tracks assets, inspections, and maintenance schedules, complete with alerts for upcoming service needs.
Supported by audit-quality records, role-specific access controls, and comprehensive analytics featuring scheduled reporting, this platform is developed by Canadian safety experts and offers a free trial for potential users. This makes it an invaluable resource for organizations looking to elevate their safety operations and streamline compliance processes.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$175
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Vendor Details
Company Name
TruStar Safety Inc.
Founded
2026
Country
Canada
Website
connect.trustarsafety.com
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration