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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

Description

TruStar Connect is an innovative cloud-based platform designed to enhance safety and field operations for businesses aiming to achieve and maintain COR or SECOR readiness. By consolidating various processes into a single, cohesive system, it eliminates the need for paper and spreadsheets, enabling seamless functioning from the field to the office across any device. Users can perform inspections and fill out forms using their mobile phones, including the convenience of on-site QR code scanning, allowing for quick logging of observations. The platform supports investigations according to your team's preferred framework, ensuring flexibility without being tied to proprietary systems, while its AI assistant evaluates five critical dimensions of each incident: individuals involved, environmental conditions, procedural systems, leadership effectiveness, and safety measures in place. Additionally, it maintains a hazard register that associates risks with appropriate controls, mandates proof and supervisor verification for corrective actions, and includes reviews to ensure that solutions remain effective. Training modules help create a dynamic competency matrix, and an equipment register tracks assets, inspections, and maintenance schedules, complete with alerts for upcoming service needs. Supported by audit-quality records, role-specific access controls, and comprehensive analytics featuring scheduled reporting, this platform is developed by Canadian safety experts and offers a free trial for potential users. This makes it an invaluable resource for organizations looking to elevate their safety operations and streamline compliance processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

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Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$175
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Vendor Details

Company Name

TruStar Safety Inc.

Founded

2026

Country

Canada

Website

connect.trustarsafety.com

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Product Features

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