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Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
Description
Safety PAL is an all-in-one health and safety management system for construction, manufacturing, logistics, and other high-risk industries. It connects risk assessments, permits to work, inspections, incident reporting, fire safety, visitor management, audits, asset oversight, and compliance tracking into a structured digital platform.
Many organisations don’t lack safety knowledge. They struggle with fragmented systems, duplicate admin, and limited visibility.
Safety PAL links risk to actions and actions to accountability. Permits, visitor logs, fire checks, audits, and compliance records all sit within connected framework. Everything is tracked. Everything is evidenced. Nothing operates in isolation.
Supervisors log issues quickly and consistently. Managers monitor performance across sites. Directors gain real-time visibility of risk exposure, compliance status, and outstanding actions without chasing updates.
The result is stronger control, reduced risk, improved accountability.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Vendor Details
Company Name
PAL Software
Founded
2014
Country
United Kingdom
Website
www.yoursafetypal.com
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
EHS Management
Audit Management
Corrective / Preventive Actions
Environmental Management
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety Management
Injury Reporting
Inspection Management
MSDS
OSHA Recordkeeping
Occupational Health Management
Safety Risk Assessment
Training Management
Waste Management
Safety Management
Audit Management
Corrective / Preventive Actions
Incident Management
Injury Reporting
Inspection Management
OSHA Recordkeeping
Safety Risk Assessment
Training Management