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Description
Regardless of the location of your data, it should empower you to achieve improved results. Enhance these outcomes by linking, exploring, and enriching your data effectively. Convert your data into practical insights and actionable information that can drive decisions. Ensure that your data remains accessible for every application you require. By uniting all of your disparate data sources, both structured and unstructured, you can attain a comprehensive view and oversight of your organizational data environment. Leverage no-code and low-code platforms to make data manipulation straightforward and inclusive for everyone. Provide valuable services to your organization by building a network of information that might otherwise stay concealed in separate data silos. The data fabric functions as a bridge, facilitating seamless and secure data transfer among various departments, databases, and platforms, regardless of their foundational technology. Manage expenses effectively while maintaining robust security measures. Avoid allowing your applications to dictate the processing location of your data. Objective 3Sixty is versatile, capable of being implemented either on-premises or in a cloud environment, ensuring flexibility for your organizational needs. This adaptability allows users to choose the most suitable setup based on their specific operational requirements and strategic goals.
Description
OmniIndex transforms unstructured data, often referred to as "The other 80%," from various silos into a unified and coherent index, allowing for deeper insights. By integrating with all your customer service applications, including voice transcripts, emails, and chatbots, OmniIndex empowers you to derive answers to unasked questions while simultaneously assessing customer sentiment in real-time. This innovative approach enhances the ability to correlate problems with root causes and resolutions, significantly improving the overall customer experience. With access to timely data from reliable sources, organizations can understand their customers' true thoughts and feelings. Moreover, the OmniIndex Data Intelligence Platform effectively indexes and analyzes information from online web forms and chatbots on various platforms, including Facebook Messenger, thereby enabling organizations to gain valuable insights into customer inquiries and operator interactions in real-time. Ultimately, this comprehensive analysis fosters a more agile response to customer needs, ensuring satisfaction and loyalty in an ever-evolving marketplace.
API Access
Has API
API Access
Has API
Integrations
Alfresco Digital Business Platform
Amazon S3
Box
DocuShare
Gmail
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Drive
Infor CRM
Integrations
Alfresco Digital Business Platform
Amazon S3
Box
DocuShare
Gmail
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Drive
Infor CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Objective Corporation
Founded
1987
Country
Australia
Website
www.objective.com/products/objective-3sixty
Vendor Details
Company Name
OmniIndex
Country
United States
Website
www.omniindex.io
Product Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics