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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OPDly is a cloud-based management solution tailored for hospitals and clinics in India. The software enables receptionists to efficiently schedule walk-in appointments and oversee a token queue for each physician. Patients benefit from WhatsApp notifications, real-time queue updates, and reminders sent the evening before their appointment, along with the option to book online via the hospital’s complimentary webpage or a QR code, eliminating the need for app downloads. Physicians can choose between traditional paper prescriptions or opt to send professionally branded prescription PDFs available in English and nine other Indian languages. The system includes GST-compliant billing across outpatient departments, pharmacy, and laboratory services, incorporating multiple payment methods such as UPI, credit cards, split payments, and refunds. Pharmacy management features include counter billing, stock management based on batch and expiry dates, and purchasing tools. Laboratory management capabilities encompass order processing, barcode label generation, and the dispatch of branded reports via WhatsApp. Owners have access to comprehensive collection and financial reports and can manage user roles, permissions, and audit logs with ease. Notably, the software operates entirely within a web browser, requiring no installation or complex setup procedures, making it accessible and user-friendly for all staff members.

Description

SurgyCRM is a cloud-based customer relationship management system designed specifically for hospitals to effectively handle patient inquiries and enhance engagement throughout their care journey. This platform integrates various communication channels, including websites, chatbots, call centers, WhatsApp, walk-ins, and referrals, into a unified shared inbox that enables assignment, follow-up, source tracking, and conversion metrics aligned with hospital information system records. Teams are empowered to establish care-journey milestones, automate WhatsApp reminders, oversee doctor and partner referrals, and gather QR-code feedback as tracked tickets. A bilingual chatbot on the website efficiently captures inquiries and generates leads, while features such as role- and branch-based access, audit trails, and dashboards facilitate seamless operations across multiple locations. Additionally, a mobile field app allows for the documentation of referral visits, ensuring all interactions are recorded. SurgyCRM is tailored for hospitals and healthcare groups, seamlessly integrates with existing HIS/HMS platforms via APIs or scheduled data synchronization, and can also initiate data input through spreadsheet imports, making it versatile for different operational needs. This solution is offered as a multi-tenant software-as-a-service platform, allowing for collaborative use among various stakeholders.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 

Integrations

WhatsApp Yes 

Pricing Details

₹499/month
Plans start at ₹499/month, billed yearly at ₹5,988 plus GST. Standard is ₹799/month and Pro is ₹1,199/month, both billed yearly plus GST. Plans differ in doctor and staff limits and included features. Plans include 300 WhatsApp messages per month; additional messages cost ₹0.20 each. A 30-day free trial is available.
Free Trial Yes 
Free Version No 

Pricing Details

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OPDly Technologies

Founded

2025

Country

India

Website

opdly.com

Vendor Details

Company Name

Surgy Innovation Labs

Founded

2020

Country

India

Website

surgy.health/products/surgy-crm

Product Features

Hospital Management

Accounting Integration No 
Appointment Management No 
Appointment Scheduling No 
Bed Management No 
Billing & Invoicing No 
Claims Management No 
In-Patient Management No 
Inventory Management No 
Medical Billing No 
Out-Patient Management No 
Patient Records Management No 
Physician Management No 
Policy Management No 
Revenue Management No 

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications No 
Patient Management No 
Physician Management No 
Predictive Analytics No 

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