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Description
We address your IT challenges with our intuitive yet robust products designed for ease of use. Our commitment lies in delivering comprehensive IT solutions to businesses eager to expand their capabilities. Since our inception in 2007, we have been dedicated to simplifying business operations. Our team is made up of passionate ICT professionals, including a System Architect, System Analyst, Software Engineer, Designer, Tester, and Business Development Manager, all focused on ensuring the delivery of top-notch services. We recognize that customer satisfaction is paramount to a company’s success. OFCOM CRM offers the perfect solution for managing customer interactions along with sales and marketing efforts. This all-encompassing web-based platform enables users to access the system anytime, from anywhere, and simultaneously. Additionally, our innovative approach guarantees that our clients can adapt to the ever-evolving technological landscape efficiently.
Description
Enhancesoft is a team of dedicated professionals who are committed to ensuring customer satisfaction. Through our osTicket and support system, we have developed intuitive and effective customer support platforms aimed at helping businesses succeed. Our team consists of individuals who are not only diverse but also share a strong passion for our work and the methods we employ. At Enhancesoft, we are exceptionally selective when it comes to our teammates, prioritizing potential and enthusiasm over mere experience, which is a point of pride for us. We operate as a value-driven organization, embedding high standards into every facet of our operations. Our relentless focus is on addressing genuine challenges faced by our customers, and we aim to do so in a sophisticated manner. Central to our mission is the mantra, "Make Happy Customers," which guides our every action. We don’t merely speak about our commitment to customer satisfaction; we actively demonstrate it through the quality of our products, the excellence of our services, and the comprehensive support we offer. This unwavering dedication to our customers is what sets us apart in the industry and fuels our continuous improvement.
API Access
Has API
API Access
Has API
Integrations
AWS Marketplace
AutoCount
FastWebHost
Help Desk Migration
Inserve
MOCEAN
Mochahost
NetSuite
NetWatch.ai
Relokia
Integrations
AWS Marketplace
AutoCount
FastWebHost
Help Desk Migration
Inserve
MOCEAN
Mochahost
NetSuite
NetWatch.ai
Relokia
Pricing Details
25/user/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OFCOM Solution
Country
Malaysia
Website
www.ofcomsolution.com/ofcom-crm/
Vendor Details
Company Name
Enhancesoft
Website
www.enhancesoft.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management