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Description
O2B stands out as the pioneering subscription management and billing system that is completely native to Force.com. If you can envision it, O2B has the capability to turn that vision into a profitable reality, and no other solution can rival its offerings. When selecting your Subscriber Relationship Management (SRM) solution, keep in mind that the goal is to drive transformation, enhance operational efficiencies, and leverage features that were previously unavailable. Whether your services are Software as a Service (SaaS), Platform as a Service (PaaS), Hardware as a Service (HaaS), or even traditional utility models, the dynamics of the sales cycle, monetization strategies, and customer relationship management differ significantly from those associated with one-time sales products. Originating in the telecommunications sector, ChikPea has expanded its offerings to cater to various markets, specializing in areas such as quoting, order management, service delivery, subscription billing, payments, collections, and change management. Explore the world of Subscriber Relationship Management today, and remember, as a software manufacturing company, we solely create the tools you need and do not engage in billing services or telecom project management on your behalf. By focusing on innovation and efficiency, we aim to empower businesses to streamline their operations and enhance customer satisfaction.
Description
This platform represents the sole subscription business solution that merges omnichannel commerce, subscription management, billing, and predictive analytics into a cohesive user-focused framework. Your prospects, customers, partners, and internal teams require a contemporary system that facilitates effortless interactions with your brand, products, and integrated systems. Establishing lasting customer relationships transcends merely managing recurring billing; it hinges on automating processes that begin with the customer journey, focusing on user experiences and financial aspects seamlessly. Relying solely on revenue reports fails to capture the intricacies of evolving customer relationships. Each interaction with a user serves as a vital data point, essential for crafting a narrative that bridges the past with future engagements. With keylight, you can effortlessly create omnichannel customer journeys from the start. This platform not only encompasses commerce, billing, and analytics but also provides pre-built applications tailored for every user group, empowering businesses to effectively cultivate and monetize enduring customer relationships. Ultimately, this holistic approach ensures that every facet of the user experience is optimized for success.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Salesforce
Yes
Avalara
No
Checkout.com
No
Docusign
No
GoCardless
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
NetSuite
No
SAP Cloud Platform
No
Integrations
Salesforce
Yes
Avalara
Yes
Checkout.com
Yes
Docusign
Yes
GoCardless
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
NetSuite
Yes
SAP Cloud Platform
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ChikPea
Founded
2006
Country
United States
Website
chikpea.com/o2b/
Vendor Details
Company Name
keylight
Country
Germany
Website
keylight.com
Product Features
Billing and Invoicing
Billing Portal
Yes
Contact Database
Yes
Contingency Billing
No
Customer Portal
No
Customizable Invoices
Yes
Dunning Management
Yes
Hourly Billing
No
Invoice History
Yes
Mobile Payments
No
Multi-Currency
No
Online Invoicing
No
Online Payments
No
Payment Processing
Yes
Project Billing
No
Recurring/Subscription Billing
No
Service Ticket Billing
Yes
Tax Calculator
Yes
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Recurring Billing
Customer Portal
No
Deferred Billing
No
Discount Management
No
Dunning Management
No
Invoice History
No
Multi-Currency
No
Multi-Period Recurring Billing
No
Payment Processing
No
Recurring Donations
No
Subscription Billing
No
Product Features
Billing and Provisioning
Billing & Invoicing
No
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
No
Flexible Rate Tables
No
Internet
No
Order Management
No
Post-Paid Systems
No
Pre-Paid Systems
No
Provisioning
No
Rating
No
Self Service Portal
Yes
Service Order System
No
VoIP
No
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No
Headless eCommerce
API
No
Content Management
No
Conversion Tracking
No
Customer Touchpoints
No
Integrated Development Environment (IDE)
No
Inventory Optimization
No
Web/Mobile App Development
No
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
No
Inventory Management
No
Marketplace Integration
No
Mobile Commerce
No
Order Management
No
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No
Recurring Billing
Customer Portal
No
Deferred Billing
Yes
Discount Management
No
Dunning Management
Yes
Invoice History
No
Multi-Currency
Yes
Multi-Period Recurring Billing
Yes
Payment Processing
Yes
Recurring Donations
Yes
Subscription Billing
No
Subscription Management
Cancellation Management
No
Discount / Coupon Management
No
Dunning Management
Yes
Enrollment Management
No
Product Catalog
No
Recurring Billing
Yes
Revenue Recognition
No
Revenue Recovery Tools
No
Self Service Portal
Yes
Subscription Plan Management
No
Tax Management
No
Trial Management
No
Usage Tracking/Analytics
No
