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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Zendesk
BMC Helix Chatbot
Calabrio Call Recording
Facebook
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Oracle CRM On Demand
SAP CRM
Sage CRM
Sugar Connect
Verint AI Blueprint
X (Twitter)
Zoho CRM
eGain Chat

Integrations

Salesforce
Zendesk
BMC Helix Chatbot
Calabrio Call Recording
Facebook
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Oracle CRM On Demand
SAP CRM
Sage CRM
Sugar Connect
Verint AI Blueprint
X (Twitter)
Zoho CRM
eGain Chat

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com/unified-agent-desktops/

Vendor Details

Company Name

Collab

Founded

2003

Country

Portugal

Website

collab.com/onecontact_cc/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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