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Description
North Metric is an application designed to prevent churn for SaaS companies that utilize Stripe for billing. It synergizes subscription billing signals with product usage insights from either PostHog or Stripe Meters, allowing it to pinpoint customers who might consider cancellation and prioritize them based on the potential recurring revenue at stake. For each customer account, it generates personalized suggestions for actions such as check-ins, promotional offers, or reminders for payments. Users have the flexibility to either approve these recommended actions individually or establish automated rules with specified limits; however, all actions are initially disabled until activated. Additionally, a revenue ledger effectively links retained revenue to Stripe invoices and evaluates the outcomes of customers at risk who did not receive any intervention. A complimentary churn report based on billing data emphasizes risk factors and identifies the first accounts that should be addressed. The premium subscription enhances the service with continuous risk assessments, usage analytics, automated action workflows, and comprehensive revenue tracking tailored for qualifying SaaS subscriptions using Stripe. This added functionality makes North Metric a robust tool for businesses aiming to minimize customer loss and improve revenue stability.
Description
Skalin is a next-generation Customer Success Platform (CSP) for B2B SaaS mid-market teams — Customer Success teams of 1 to 15 people that need more than a spreadsheet or a repurposed CRM, but don't want the cost and complexity of enterprise suites.
Skalin unifies your customer data from your product, CRM, billing and support tools into a single 360° view, then applies AI to make it actionable. The Smart Health Score is self-calibrated by AI and surfaces early churn signals across your portfolio. Skalin AI reads every touchpoint and answers account questions instantly. Automated Playbooks turn signals into action, and a complete API connects Skalin to your stack.
Deployed in under a month with setup included — no dedicated admin required. The only French platform in its category, GDPR-compliant, rated 4.9/5 on both G2 and Capterra. Transparent public pricing from €569/month, with optional add-ons.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Stripe
Yes
Chargebee
No
Gmail
No
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Jira Service Management
No
Microsoft Outlook
No
Mixpanel
No
Pendo
No
Integrations
Stripe
Yes
Chargebee
Yes
Gmail
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Jira Service Management
Yes
Microsoft Outlook
Yes
Mixpanel
Yes
Pendo
Yes
Pricing Details
$109/month
The standard plan is $199/month or $1,990/year. SaaS businesses with under $30,000 in MRR pay $109/month for the first 12 months; after that, the monthly price is $199. A 14-day free trial requires no card. A free churn report is also available.
Free Trial
Yes
Free Version
No
Pricing Details
569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.
The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.
Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.
Skalin does not offer a free version or a free trial.
The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.
Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.
Skalin does not offer a free version or a free trial.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
North Metric
Founded
2025
Country
United States
Website
www.northmetric.io
Vendor Details
Company Name
Skalin
Country
France
Website
www.skalin.io
Product Features
Product Features
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
Yes
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No