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ease
features
design
support

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Write a Review

Description

Monitor and Visualize Microsoft 365 Performance Microsoft 365 deployments can include a variety of complex components such as Teams, SharePoint and Exchange. Although it is unlikely, failure can not be ruled out. It is difficult to keep track of the entire deployment because of the interdependence between M365 elements. Your Microsoft 365 Service Health Dashboard in the Microsoft 365 Admin Center may show no issues, but users send tickets claiming they are having trouble logging into their SharePoint. This is made easier by the NiCE Active 365 Management Pack. It identifies and discloses performance issues that can be traced back to users, groups or mailboxes. Advanced infrastructure and application monitoring are available to provide a better user experience, fast troubleshooting, outage prevention and a better user experience.

Description

Discover the authentic narrative of performance through Pinpoint, which amalgamates information from various software lifecycle systems to provide leaders with a comprehensive perspective on costs, outcomes, efficiency, and overall performance. Imagine harnessing the capabilities of data science to reveal the true dynamics of team operations and identify opportunities for improvement. Pinpoint not only visualizes the progression of software tasks but also assesses key metrics like cycle time, throughput, and quality to measure delivery performance accurately. This process is driven entirely by data science applied to activities within your source systems, eliminating the need for manual data entry or approximations, thus ensuring a reliable analysis of operational effectiveness. As a result, organizations can make informed decisions that enhance their software development processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Microsoft SharePoint Yes 
Docusign No 
Google Drive No 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft Exchange Yes 
Microsoft System Center Operations Manager (SCOM) Yes 
Microsoft Teams Yes 
Parsey No 
Sonassi No 

Integrations

Microsoft SharePoint Yes 
Docusign Yes 
Google Drive Yes 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft Exchange No 
Microsoft System Center Operations Manager (SCOM) No 
Microsoft Teams No 
Parsey Yes 
Sonassi Yes 

Pricing Details

on request
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NiCE IT Management Solutions GmbH

Founded

1991

Country

Germany

Website

www.nice.de/microsoft365/

Vendor Details

Company Name

Pinpoint Software

Country

United States

Website

pinpoint.com

Product Features

Application Performance Monitoring (APM)

Baseline Manager Yes 
Diagnostic Tools Yes 
Full Transaction Diagnostics Yes 
Performance Control Yes 
Resource Management Yes 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions Yes 

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard No 
Key Performance Indicators No 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

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