Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
NextUp Walk-in offers a cloud-based solution for managing queues and virtual waitlists tailored for walk-in service industries such as barbershops, hair and nail salons, tattoo parlors, pet grooming businesses, repair shops, and service counters. Customers can easily join the queue by scanning a QR code or clicking on a link, allowing them to monitor their position and estimated wait time directly on their mobile devices, while staff oversees check-ins and notifies the next customer using a real-time display. In addition, the system features waiting-room screens and tablets at the entrance that provide information about queue status and facilitate in-person check-ins. The service encompasses client profiles, visit histories, management tools for staff and services, analytical insights, review mechanisms, and a public check-in webpage. The Pro version expands upon these features by incorporating appointment scheduling, online booking, membership options, package deals, gift card capabilities, loyalty programs, commission tracking, payroll export functionalities, and a time clock. Both business owners and their teams, along with invited clients, can access the browser-based platform, while Android applications enhance the experience for both clients and staff members. Overall, NextUp Walk-in streamlines the customer experience by reducing wait times and enhancing service efficiency.
Description
Relay is an all-in-one customer communication and appointment management tool designed specifically for various appointment-driven businesses such as salons, barbershops, lash and brow studios, med spas, tattoo shops, and pet grooming services. It consolidates messages from texts, emails, phone calls, web chats, form inquiries, and social media platforms like Facebook and Instagram into a unified customer inbox for easier management. Businesses can easily share booking links, synchronize their calendars with Google Calendar, check for scheduling conflicts, send reminders to clients about their appointments, encourage rebooking, and inform customers on the waitlist when an appointment becomes available. Additionally, automated workflows enable quick responses to missed calls and follow-ups with potential clients. With Relay's AI capabilities, it can generate draft responses for staff to review or send automatic replies based on user preferences. The optional AI Front Desk feature can handle incoming calls and manage appointment bookings. The service also provides contact management, customizable forms, workflow pipelines, and API access for users on qualifying paid plans. Furthermore, Relay operates in a web-based environment and integrates seamlessly with Martello's ecosystem, which includes Mycel, a collective business knowledge layer, enhancing its operational efficiency.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Google Calendar
Yes
ChatGPT
Yes
Claude
Yes
Claude Duet
Yes
Claude for Legal
Yes
Google Sheets
Yes
Gusto
Yes
Instagram
No
Make
Yes
Model Context Protocol (MCP)
Yes
Integrations
Google Calendar
Yes
ChatGPT
No
Claude
No
Claude Duet
No
Claude for Legal
No
Google Sheets
No
Gusto
No
Instagram
Yes
Make
No
Model Context Protocol (MCP)
No
Pricing Details
$29/location/month
Free: $0/month for one location, one team member and 50 check-ins/month. Walk-in: $29/month for the first location, then $19/month per additional location. Pro: $59/month for the first location, then $39/month per additional location. Restaurant: $69/month for the first location, then $44/month per additional location. A Pro-feature trial lasts 14 days. Website builder is $19/month per business. Annual billing includes two months free; no setup fee or contract.
Free Trial
Yes
Free Version
Yes
Pricing Details
$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NextUp LLC
Founded
2026
Country
United States
Website
nextupwalkin.com
Vendor Details
Company Name
Martello Systems
Founded
2026
Country
United States
Website
relaycustomerops.com
Product Features
Barbershop
Appointment Reminders
No
Appointment Scheduling
No
Client Profiles
No
Email Marketing
No
Employee Management
No
Inventory Management
No
Loyalty Program
No
Payroll Management
No
Point of Sale (POS)
No
Wait List Management
No
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No
Salon
Appointment Management
No
Booth Rental
No
Client Profiles
No
Employee Management
No
Inventory Management
No
Loyalty Program
No
Multi-Location
No
Payroll Management
No
Point of Sale (POS)
No
Recurring Appointments
No
Product Features
Appointment Scheduling
Appointment Reminders
No
Automated Scheduling
No
Calendar Sync
No
Client Database
No
Group Scheduling
No
Mobile Access
No
Multi-Location
No
Online Booking
No
Online Payments
No
Recurring Appointments
No
Room Booking Management
No